Summary
Overview
Work Availability
Skills
Work History
Certification
Education
Languages
Generic
Aleah Richards

Aleah Richards

Toronto,Canada

Summary

Personable and dedicated with positive attitude and passion for helping others. Familiar with basic nutritional guidelines and food safety standards, along with skills in meal preparation and sanitation. Committed to ensuring clients receive high-quality, nutritious meals. Personable and positive, with strong ability to connect with customers and understand their needs. Possesses foundational knowledge of food industry standards and excellent communication skills. Committed to driving sales and ensuring high level of customer satisfaction.

Overview

6
6
years of professional experience
4
4
Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Food Preparation
  • Suggestive Selling
  • Food Safety
  • Cash Handling
  • Billing and Payment Processing
  • Time Management
  • Customer Satisfaction
  • Organizational Skills

Work History

Dietary Aide

The Village Retirement Residence
12.2023 - Current
  • Prepared and served meals to over 100 residents daily, adhering to specific dietary restrictions and preferences
  • Delivered food trays to residents and assisted with feeding as needed, providing compassionate and respectful care
  • Maintain cleanliness and organization in the kitchen, dining area, and food storage areas
  • Follow all food safety and sanitation guidelines and procedures
  • Work collaboratively with other dietary staff, nursing staff, and management

Door to Door Sales Rep

Rise Above Marketing
03.2023 - 04.2023
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support
  • Used scripts or persuasive sales techniques to convince clients in donating to charities
  • Drove team revenue totals by bringing in top sales numbers
  • Maintained up-to-date knowledge of sales, payment policies and security standards
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
  • Engaged in friendly conversation with customer to better uncover individual needs

General Help/Caterer Help

Marek Hospitality
08.2022 - 03.2023
  • Assisted in preparing for catering events by performing set-up and serving as well as taking part in the take down and clean-up post event
  • Utilized various methods in preparing food and beverages such as: roasting, grilling, steaming, poaching, boiling, baking, and brewing
  • Complied with maintenance of food rotation in storage in order to minimize spoilage and waste
  • Provided exceptional customer service at all times
  • Maintained speed of service standards
  • Worked with POS system to place orders, manage bills, and handle complimentary items

Barista/Cashier

Oshawa House Cafe
07.2022 - 09.2022
  • Prepare and serve specialty coffee drinks (using an espresso machine) and teas while also serve pastries and sandwiches to order
  • Manage inventories by stocking coffee brewing equipment, coffee bean supply and ensuring sufficient rotation of stock
  • Greeted customers and regulars in a friendly, courteous manner and contribute to a positive working environment
  • Promoted additional items with beverages, increasing store sales

Server/Cashier

Ritz Caribbean Foods
05.2021 - 06.2022
  • Worked with POS system - served and placed customer orders, cash handling, end of day revenue reconciliation
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Maintained high standards of customer service during high volume fast-paced operations
  • Collaborated with coworkers to support quality & efficient order preparation (pickup orders, uber eats, skip, etc)
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business

Cashier/Customer Service

Freshco
11.2020 - 05.2021
  • Handle cash, credit or check transactions with customers
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Maintain clean and orderly checkout lanes while taking COVID-19 procedures
  • Provided deep knowledge of store products to customers quickly and clearly to their desired items

Bakery Associate

Danish Pastry House
11.2019 - 11.2019
  • Stood outside the store and offered samples to potential customers walking by in the mall
  • Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants
  • Cleaned the store and assisted with closing
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance

Food and Beverage Associate

Canada's Wonderland
05.2019 - 10.2019
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Kept register accurate through correct billing, payment processing, and cash management practices
  • When transferred to other departments, performed adaptable traits
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards

Certification

  • Ontario Food Handlers Certificate License, 03/01/22, Present
  • Barista Level 1, Canadian Barista Institute, 03/01/22, Present
  • Food Safety Certification, 03/01/22, Present
  • CPR Certification BLS/HCP, 02/01/24, 02/28/27, One and two-rescuer CPR and choking manoeuvres for an adult, child and infant casualties. AR, BVM, AED included.

Education

High School Diploma -

Emily Carr Secondary School
Vaughan, ON

Diploma - Culinary Management - Nutrition

George Brown College
Toronto, None

Languages

English
Native or Bilingual
French
Limited Working

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Aleah Richards