Summary
Overview
Work History
Education
Skills
Timeline
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Aleah Douglas

Santa Rosa

Summary

Dynamic and dedicated professional with a strong background in customer service and administrative skills. Known for attention to detail and effective communication, I excel in creating memorable experiences while managing multiple tasks efficiently. Passionate about animal care and committed to delivering exceptional service.

Overview

8
8
years of professional experience

Work History

Clinic Assistant

VIP Petcare
Petaluma
07.2024 - 02.2025
  • Maintained accurate patient records, ensuring that all documentation was up-to-date and compliant with regulations
  • Greeted and registered patients, collected and verified patient information, and ensured patient privacy and confidentiality
  • Assisted the healthcare team in providing care to patients, including helping to prepare for examinations and treatments
  • Gave medications, vaccines, and treatments as prescribed by the veterinarian
  • Observed animals for signs of distress or illness and reported any changes to the veterinarian

Dog Groomer

Lilly's Mobile Grooming
Inglewood
01.2023 - 05.2023
  • Responsible for driving a grooming van to clientele's house performing quality baths and grooms.
  • Responsible for filling the grooming van with gas and water at the end of the day.
  • Maintained awareness of stress signals that would allow me to continue or discontinue a groom.
  • Provided effective communication by listening to the owner's needs and wants as well as educating what would be best for them based on their requests.
  • Responsible for scheduling clients through the Moego App.
  • Responsible for properly conducting nail trims, nail grinds, expressing anal glands.
  • Responsible for securing dogs safely inside and outside of the bath onto the grooming table.
  • Provided services such as haircuts, shave downs, sanitary trims or a general trim

Seasonal Beauty Advisor

Sephora
Beverly Hills
10.2019 - 04.2020
  • Provided a memorable experience for customers with excellent customer service and product knowledge.
  • Assisted with stocking merchandise and sanitizing all testers to ensure upkeep and cleanliness.
  • Participated in all training to further my skills and increase approachability.
  • Maintained awareness on the floor to prevent any shortages. Maintained long lines by using a DMG to ensure a quick check out experience.
  • Multi-tasked between each position, such as a Beauty Advisor, Skin Care Expert, and Cashier.

Retail Sales Associate

Pet Food Express
Beverly Hills
01.2019 - 09.2019
  • Provided excellent customer service for both people and pets with a friendly, fun, and welcoming experience.
  • Assisted customers with questions and recommended products based on needs.
  • Participated in ongoing training and educational programs to enhance product and sales knowledge.
  • Responsible for opening and closing the store.
  • Operated the cash register in a friendly and efficient manner. Unloaded shipments, stocked, cleaned, and organized.
  • Responsible for maintaining the dog play area and self-service pet wash.

Retail Sales Keyholder

HealthySpot
Playa Vista
05.2018 - 01.2019
  • Provided customer service by creating an authentic experience.
  • Assisted with the care and maintenance of dogs in Doggy Day Care.
  • Participated in training regarding animal behavior and product knowledge.
  • Responsible for opening and closing the store.
  • Successfully met both weekly and monthly sales goals.

Sales Associate

New York & Company
Culver City
11.2016 - 03.2017
  • Processed sales, returns, and credits via cash register.
  • Used my good judgment and positive attitude to drive sales to achieve individual and store goals.
  • Maintained the sales floor by keeping it organized, clean, and neat.
  • Provided outstanding customer service and assisted customers with personal style needs and purchases

Education

Some College (No Degree) - Biology

Sonoma State University
Rohnert Park, CA

Diploma -

Crenshaw Highschool
Los Angeles, CA

Associates - Sociology

Santa Monica College
Santa Monica, CA

Certified Dog Groomer -

West Coast Grooming Academy
Playa Vista, CA

Skills

  • Hard working
  • Administrative skills
  • Organizational skills
  • Attention to detail
  • Time management
  • Customer service
  • Interpersonal skills
  • Communication skills
  • Fast learner Multitasker

Timeline

Clinic Assistant

VIP Petcare
07.2024 - 02.2025

Dog Groomer

Lilly's Mobile Grooming
01.2023 - 05.2023

Seasonal Beauty Advisor

Sephora
10.2019 - 04.2020

Retail Sales Associate

Pet Food Express
01.2019 - 09.2019

Retail Sales Keyholder

HealthySpot
05.2018 - 01.2019

Sales Associate

New York & Company
11.2016 - 03.2017

Some College (No Degree) - Biology

Sonoma State University

Diploma -

Crenshaw Highschool

Associates - Sociology

Santa Monica College

Certified Dog Groomer -

West Coast Grooming Academy

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Aleah Douglas