Aleah Andrusiak
Regina,Saskatchewan
Summary
Very dedicated and enthusiastic individual, looking to pivot my career from the emergency/medical field. Adept at evaluating and learning new procedures on a daily basis, as well as applying reasoned thinking to execute the right response. Ability to build and strengthen relationships with the team and handle high stress situations while remaining calm and professional. At my previous positions, I received a large amount of incoming calls where I am needed to provide a high level of customer service, the skill of multitasking, and file work. I am committed and aiming to fulfill any position that may be available within your organization, now or in the near future which I may qualify for.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative / AR Receptionist
Loraas Disposal Head Office
Regina, Saskatchewan
12.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Prepared invoices and other documents for mailing purposes.
- Operated automated equipment such as sorting machines, postage meters, fax machines and photo copiers.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Performed daily cheque deposits.
- Verified cash, cheques and other documents for accuracy.
- Updated system with order specifics and customer details, preferences, and billing information.
- Sorted All Landfill Tickets in company for paperwork purposes.
Special Constable/Communications Officer
Moose Jaw Police Service
Moose Jaw, SK
12.2022 - 11.2023
- Operated law enforcement communication equipment and CPIC database to facilitate information to department.
- Retrieved, Entered, and Removed data on the Criminal Justice Information Management System (CJIMS) in accordance with standard operating procedures.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, while tracking data in real-time.
- Mentored junior team members and managed employee relationships.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Researched vehicle, wanted and missing persons information.
Lifeguard /Swim Instructor
City of Regina
Regina, Saskatchewan
10.2019 - 03.2023
- Evaluated students' performance and issued progress reports.
- Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
- Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question and investigate.
PCP
Kelvington EMS
Kelvington, SK
03.2022 - 10.2022
- Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
- Demonstrated dedication to providing quality care through continued training and education.
- Responded quickly to medical emergencies to promote best possible health outcomes.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Documented care provided to patients into reports for submission to supervisor.
Lifeguard
Evraz Pool
Regina, Saskatchewan
05.2017 - 09.2019
- Kept watch over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Education
PCP - Primary Care Paramedic
Sask Polytechnic Regina
Regina, SK11.2021
High School Diploma -
Winston Knoll Collegiate
Regina, SK06.2019
Skills
- Ability to problem solve and make quick educated decisions
- Knowledge of the principles, practices, and techniques of life saving measures, team support and assistance, emergency management, and documentation
- Communication Planning
- Dedicated to team collaboration
- Compassionate and accepting demeanor to all individuals and other team members
- Flexible schedule
- Understands the importance of attention to detail
- Excellent organization skills
- Passionate in learning new procedures
Certification
- Certified Primary Care Paramedic, Saskatchewan Polytechnic - 2021
- Class 4 Driver's License
- Canadian Red Cross Water Safety Instructor and Lifeguard
- St. John Ambulance Standard First Aid CPR/AED Level C (Exp. 2024)
- Special Constable (Appointed January 2023)
References
Sally Graefer
Owner/Operator of Valley Ambulance Care Ltd. (Fort Qu'appelle, SK)
1 (306) 331-9801 (cell)
1 (306) 332-2800 (work)
sgraefer@sasktel.net
Danielle Large
Special Constable/Communications Officer
(306) 536-9828
daniellelarge@live.com
Jesse McCabe
City of Regina Aquatics Manager
(306) 539-0456
jmccabe@regina.ca
Timeline
Customer Service Representative / AR Receptionist
Loraas Disposal Head Office
12.2023 - Current
Special Constable/Communications Officer
Moose Jaw Police Service
12.2022 - 11.2023
PCP
Kelvington EMS
03.2022 - 10.2022
Lifeguard /Swim Instructor
City of Regina
10.2019 - 03.2023
Lifeguard
Evraz Pool
05.2017 - 09.2019
PCP - Primary Care Paramedic
Sask Polytechnic Regina
High School Diploma -
Winston Knoll Collegiate
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