Aldrin Reno

The Site Manager is an integral member of both the clinical and non-clinical management teams in our acute care facilities. The Site Manager upholds the SHA vision, mission, and values. In the absence of the daily management staff, they operate and function as the manager and are required to make timely and critical decisions to ensure the safety of patients, families, and staff. In order to achieve continuity of care and leadership, the site manager team works in collaboration with the managers of the teams they support.

The Site Manager team supports the Royal University Hospital, St. Paul’s Hospital and Saskatoon City Hospital. We aim to provide coverage to all three hospitals, as per the schedule below. However, there are times when we experience unexpected absences, and we may have to ask the manager on call to provide support prior to 10:00 p.m.

Evening and weekend site manager roles and responsibilities are to:

1. Provide leadership, guidance, and support to all clinical and non-clinical areas at each hospital.

2. Assess staffing needs and workload on each shift, and, when necessary, reassign staff to ensure the provision of safe care and appropriate use of resources. It is important to note that decisions are made based on the needs of the entire building, while also considering the needs of the individual unit or department.

3. Identify, facilitate, and support system flow opportunities while working with System Flow, CPAS, and unit charge nurses.

4. Work together with individuals and teams to provide interpretation of policies and procedures, to ensure a safe environment for patients, families, and staff.

5. Assist in resolving a conflict among employees, and collaborate on a resolution in real time.

6. Coordinate confidential investigations related to unusual occurrences, errors, and potential or actual injuries to patients or staff, and document accordingly.

7. Respond to queries, whether non-urgent, urgent, or emergent in nature, in any or all areas of the facility while providing support for problem-solving, decision-making, and also direction as needed.

8. Implement emergency preparedness protocols, and document events.

9. The Site Manager is a manager, and therefore operates and functions as such in the absence of the unit/dept. manager.

Creates and maintains staff schedules while adhering to collective bargaining agreements and replaces staff as required. Provides functional guidance and technical directions to Scheduling Department staff and managers.

• Trained employees on duties, policies and procedures.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Supervised employees through planning, assignments, and direction.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Mitigated business risks by working closely with staff members and assessing performance.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
• Structured HR consulting services to support clients during organizational developments and changes.
• Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Implemented successful business strategies to increase revenue and target new markets.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

• Set specific goals for projects to measure progress and evaluate end results.
• Worked closely with human resources to support employee management and organizational planning.
• Assessed company operations for compliance with safety standards.
• Implemented strategies to take advantage of new opportunities.
• Managed multiple projects simultaneously ensuring timely completion within budget constraints.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Reviewed existing policies and procedures to suggest necessary improvements.
• Determined consumer needs to provide products and services appealing to larger market.
• Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
• Audited company's legal documents to verify compliant policies and procedures.
• Collaborated with stakeholders to define project scope, objectives and deliverables.