Aldrin Ramirez
Burnaby
Summary
Dedicated delivery contractor with strong navigation skills and a proven track record in optimizing delivery routes. Committed to ensuring safety protocols and enhancing operational efficiency.
Overview
28
28
years of professional experience
Work History
Senior Homes Prescription Delivery Contractor
Inlet Pharmacy
07.2024 - Current
- Ensured timely delivery of packages while adhering to safety protocols.
- Managed route planning to optimize delivery efficiency and reduce delays.
- Coordinated with dispatch to confirm shipment schedules and customer preferences.
- Implemented process improvements that streamlined delivery operations and reduced errors.
- Handled sensitive materials such as medical supplies or perishable items appropriately to ensure their safe transport and delivery condition.
Floral Delivery Distribution Contractor
Sobey's Canada
08.2012 - Current
- Coordinated delivery schedules to ensure timely distribution of packages.
- Implemented process improvements that enhanced overall delivery accuracy and speed.
- Developed strong relationships with clients, ensuring satisfaction and repeat business.
- Managed logistics operations, optimizing route efficiency and reducing delays.
- Oversaw compliance with safety regulations and best practices during deliveries.
Delivery Lost and Found Luggage Contractor
CDS
11.2009 - 07.2012
- Customer call for delivery scheduling
- Sorting out luggage delivery city location
- Handling customer complains for delayed baggage
Travel Tours Booking Agents
Dominion Tours
03.2006 - 10.2009
- Managed client bookings, ensuring accuracy and adherence to scheduling protocols.
- Coordinated travel arrangements across multiple platforms for diverse clientele.
- Communicated effectively with vendors to secure optimal rates and services.
- Resolved booking discrepancies, enhancing customer satisfaction through timely solutions.
- Coordinate tourist drivers and schedule clients pick up and drop off
- Amenities bookings and resolve preset amenities issues
Customer Service Quality Analyst
Istonish Third Party Verification
06.2005 - 02.2006
- Analyzed customer service interactions to identify quality trends and areas for improvement.
- Conducted regular audits of service calls to ensure compliance with company policies and procedures.
- Reduced customer complaints with thorough analysis of call center data, identifying trends and making recommendations for improvements.
Credit Card Collection Agent
NCO Financial Systems
05.2003 - 04.2005
- Negotiated payment arrangements to resolve outstanding debts with clients.
- Managed accounts receivable, ensuring timely follow-up on overdue payments.
- Negotiated to collect balance in full.
- Utilized collection software to track and document customer interactions effectively.
- Analyzed customer accounts to identify trends and recommend solutions for collections.
- Developed strategies to improve recovery rates and reduce delinquency levels.
Retail Sales Associate
Future Shop
07.1998 - 03.2003
- Assisted customers in product selection and provided knowledgeable recommendations.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained organized sales floor, ensuring merchandise was visually appealing and accessible.
- Handled cash register operations, processing transactions accurately and efficiently.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Computer Science -
VCC
Vancouver, BC02-2014
AIRLINE TICKETING
IATA
Montreal, QC04-2006
Travel Counselor - Tourism And Travel Management
Vancouver Travel And Tourism College
Vancouver, BC03-2005
French
French Language Studies
Montreal, QC01-1998
International Relations
University of San Carlos
Guatemala01-1994
Skills
- Strong navigation skills
- Reliability and punctuality
- Patience and persistence
- Professionalism and courtesy
Languages
Spanish
Native or Bilingual
Timeline
Senior Homes Prescription Delivery Contractor
Inlet Pharmacy
07.2024 - Current
Floral Delivery Distribution Contractor
Sobey's Canada
08.2012 - Current
Delivery Lost and Found Luggage Contractor
CDS
11.2009 - 07.2012
Travel Tours Booking Agents
Dominion Tours
03.2006 - 10.2009
Customer Service Quality Analyst
Istonish Third Party Verification
06.2005 - 02.2006
Credit Card Collection Agent
NCO Financial Systems
05.2003 - 04.2005
Retail Sales Associate
Future Shop
07.1998 - 03.2003
Computer Science -
VCC
AIRLINE TICKETING
IATA
Travel Counselor - Tourism And Travel Management
Vancouver Travel And Tourism College
French
French Language Studies
International Relations
University of San Carlos