Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Aldrin Cristobal

San Leandro

Summary

Personable business professional seeking to use my acquired skills and experience to excel in any business environment. With an unlimited learning potential and confident attitude, I am positive I can make a positive impact in the industry I am in while maintaining good working relationships with colleagues and clients.

Overview

7
7
years of professional experience

Work History

Customer Access Assistant

Stanford Health Care
12.2023 - Current
  • Responds to a high-volume of incoming telephone calls and referrals
  • Assists patients in canceling appointments
  • Accurately documents and routes calls to the proper department
  • Identifies urgent customer needs or operational issues, and escalates appropriately
  • Efficiently navigates medical records and ensures patient information is up-to-date and accurately entered in the correct location
  • Meets all regulatory and compliance standards
    • Delivers high-level of customer service
    • Follows documented protocols and guidelines
    • Meets and exceeds departmental quality assurance standards
  • Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding SHC services

Front Desk Supervisor

Oakland Hills Tennis Club
03.2023 - 07.2023
  • Greet members and guests to check into the facility/club and assist with any request
  • Distribute responsibilities among other front desk staff
  • Answer all incoming phone calls to the front desk
  • Close down the cash register, tennis courts, pool, and facility at closing time
  • Cleanup towels at regular intervals

Loan Officer

Brillient Corporation, Vision Technology Services
04.2020 - 05.2022
  • Reviewed, processed, and closed an average of 30 loan applications per day from small businesses
  • Recommended loan approvals and denials based on customer loan application reviews
  • Analyzed credit histories, corporate financial statements and other financial information to verify and detect fraud
  • Followed up with 30-40 customer calls per day to ensure accuracy and customer satisfaction


Mortgage Loan Processor

MPR Financial- Robert Half
09.2019 - 12.2019

Purchase Ledger Clerk

The Entrust Group- Robert Half
06.2019 - 09.2019

Education

Bachelor's Degree - Business and Finance

California State University-East Bay
Hayward
06.2018

Skills

  • Customer Service
  • Clear Communication
  • Empathy
  • Problem Solving
  • Time Management
  • Adaptability
  • Emotional Intelligence
  • Conflict Resolution

Accomplishments

  • Quality Assurance Excellence Award (2024-2025)
  • C-I-CARE Call of the Month Nominee (Oct 2025)


Timeline

Customer Access Assistant

Stanford Health Care
12.2023 - Current

Front Desk Supervisor

Oakland Hills Tennis Club
03.2023 - 07.2023

Loan Officer

Brillient Corporation, Vision Technology Services
04.2020 - 05.2022

Mortgage Loan Processor

MPR Financial- Robert Half
09.2019 - 12.2019

Purchase Ledger Clerk

The Entrust Group- Robert Half
06.2019 - 09.2019

Bachelor's Degree - Business and Finance

California State University-East Bay
Aldrin Cristobal