Aldrin Cristobal
San Leandro
Summary
Personable business professional seeking to use my acquired skills and experience to excel in any business environment. With an unlimited learning potential and confident attitude, I am positive I can make a positive impact in the industry I am in while maintaining good working relationships with colleagues and clients.
Overview
7
7
years of professional experience
Work History
Customer Access Assistant
Stanford Health Care
12.2023 - Current
- Responds to a high-volume of incoming telephone calls and referrals
- Assists patients in canceling appointments
- Accurately documents and routes calls to the proper department
- Identifies urgent customer needs or operational issues, and escalates appropriately
- Efficiently navigates medical records and ensures patient information is up-to-date and accurately entered in the correct location
- Meets all regulatory and compliance standards
• Delivers high-level of customer service
• Follows documented protocols and guidelines
• Meets and exceeds departmental quality assurance standards - Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding SHC services
Front Desk Supervisor
Oakland Hills Tennis Club
03.2023 - 07.2023
- Greet members and guests to check into the facility/club and assist with any request
- Distribute responsibilities among other front desk staff
- Answer all incoming phone calls to the front desk
- Close down the cash register, tennis courts, pool, and facility at closing time
- Cleanup towels at regular intervals
Loan Officer
Brillient Corporation, Vision Technology Services
04.2020 - 05.2022
- Reviewed, processed, and closed an average of 30 loan applications per day from small businesses
- Recommended loan approvals and denials based on customer loan application reviews
- Analyzed credit histories, corporate financial statements and other financial information to verify and detect fraud
- Followed up with 30-40 customer calls per day to ensure accuracy and customer satisfaction
Mortgage Loan Processor
MPR Financial- Robert Half
09.2019 - 12.2019
Purchase Ledger Clerk
The Entrust Group- Robert Half
06.2019 - 09.2019
Education
Bachelor's Degree - Business and Finance
California State University-East Bay
Hayward06.2018
Skills
- Customer Service
- Clear Communication
- Empathy
- Problem Solving
- Time Management
- Adaptability
- Emotional Intelligence
- Conflict Resolution
Accomplishments
- Quality Assurance Excellence Award (2024-2025)
- C-I-CARE Call of the Month Nominee (Oct 2025)
Timeline
Customer Access Assistant
Stanford Health Care
12.2023 - Current
Front Desk Supervisor
Oakland Hills Tennis Club
03.2023 - 07.2023
Loan Officer
Brillient Corporation, Vision Technology Services
04.2020 - 05.2022
Mortgage Loan Processor
MPR Financial- Robert Half
09.2019 - 12.2019
Purchase Ledger Clerk
The Entrust Group- Robert Half
06.2019 - 09.2019
Bachelor's Degree - Business and Finance
California State University-East Bay