Aldona Shaumyan
General Manager
Tempe,CA
Summary
Dynamic and results-driven healthcare operations leader with over 10 years of supervisory experience in corporate and surgery center settings. Adept at optimizing facility performance, managing interdisciplinary teams, ensuring regulatory compliance, and fostering a positive work culture. Demonstrates expertise in patient services, cost control, staff development, and quality assurance. Skilled in Microsoft Office Suite with a strong understanding of medical terminology and records management.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
General Manager (GM)
Prime Surgical Center of Encino
Encino, CA
04.2018 - 04.2025
- Lead day-to-day non-clinical operations ensuring efficient and high-reliability performance across all departments.
- Supervise and evaluate administrative and support staff, ensuring peak performance and adherence to organizational goals.
- Monitor costs and analyze corporate reports to meet financial and performance metrics.
- Collaborate with physicians to maintain seamless care delivery and support professional needs.
- Maintain compliance with regulatory agencies, including readiness for accreditation surveys and adherence to medical laws and ethics.
- Manage patient records and employee files, ensuring all documentation is accurate and up to date.
- Lead facility improvement initiatives, monitor facility conditions, and ensure emergency preparedness protocols are in place.
- Oversee registration, front-desk operations, and address patient inquiries and complaints to ensure high satisfaction.
- Serve as lead liaison to multiple committees including QAPI, Utilization Review, and Professional Standards.
- Coordinate scheduling, approve payroll activities, manage time-off requests, and oversee training initiatives.
- Participate in external compliance inspections performed by State and Federal regulatory personnel and periodic testing of internal compliance procedures.
- Assists in action plans and related responses to regulatory and accreditation body inquiries/reports regarding citations and deficiencies.
Compliance Coordinator
Prime MSO
Glendale, CA
02.2016 - 04.2018
- Collaborated with cross-functional teams to address any identified compliance issues promptly.
- Played an integral role in creating a robust business continuity plan that addressed potential disruptions from a compliance perspective.
- Conducted thorough audits to identify areas for improvement in regulatory adherence.
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Ensures credentialing files are accurate and updated in accordance with State and federal regulatory standards, other governing agencies as well as those required by the insurance companies.
- Facilitate all aspects of physician credentialing including appointment, reappointment, proctoring, and temporary privileges on an as needed basis.
- Collects and maintains an accurate practitioner database, malpractice suits, and analyzes verification information.
- Participates in special data collection and analysis projects as needed.
- Upholds regulation from HIPAA, Joint Commission, and Prime MSO protocols.
- Reviews and instructs others in policy/procedure development to support standards compliance.
- Conducts investigations of alleged violations of laws.
Executive Assistant
Prime MSO
Glendale, CA
08.2014 - 02.2016
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Education
Associate of Science - Sociology
Glendale Community College
Glendale, CA 09.2009 - 06.2012
Skills
- Healthcare Operations Management
- Staff Supervision & Development
- Regulatory Compliance & Accreditation
- Physician Relations & Support
- Budget Oversight & Cost Control
- Medical Records & Credentialing
- Quality Assurance (QAPI)
- Patient Experience & Service Recovery
- Emergency Preparedness & Facility Safety
- Interdepartmental Communication
- Microsoft Office Suite (Excel, Word, Outlook)
- Electronic Medical Records (EMR/EHR) Systems
- Data Reporting & Analysis
- Vision Scheduling Software
Certification
NFPA Certification
Personal Information
Date of Birth: 05/12/1991
Requirements Legal
- Completed Department of Justice Background Check
- Cleared Health/Drug Screening
- Valid U.S. Work Authorization
- Valid CA Class C Driver’s License
Accomplishments
- Successfully passed over 20 accreditation surveys with a track record of maintaining full compliance with regulatory standards, ensuring continued operational excellence and facility certifications.
- Achieved significant cost savings through strategic operational adjustments and cost-cutting initiatives, resulting in improved financial performance and resource allocation.
John Beerman Award of Excellency
- Recognized for exceptional leadership, achieving 100% accreditation success across multiple surveys, improving operational efficiencies, and reducing costs by 15% while maintaining high patient and employee satisfaction levels.
Timeline
CPR/First Aid Certified
06-2024
NFPA Certification
03-2019
OSHA/HIPAA Compliance Training
03-2019
General Manager (GM)
Prime Surgical Center of Encino
04.2018 - 04.2025
Compliance Coordinator
Prime MSO
02.2016 - 04.2018
Executive Assistant
Prime MSO
08.2014 - 02.2016
Associate of Science - Sociology
Glendale Community College
09.2009 - 06.2012
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