Aldo Minjares
Ontario
Summary
I am a highly motivated and customer-focused professional with 15 years of experience in sales, customer service, and team leadership. Proven expertise in driving sales through excellent relationship-building skills, effective communication, and a strong understanding of customer needs. I am adequately experienced in supervising and training teams to ensure top-notch service and operational efficiency in fast-paced environments. Skilled in managing daily operations, handling inventory, and maintaining high standards of quality and safety. Known for delivering results, fostering team collaboration, and providing exceptional customer experiences. Committed to continuous learning and skill development to enhance career trajectory.
Overview
15
15
years of professional experience
Work History
Driver Sales Representative
XPO
Fontana
10.2014 - Current
- Built strong relationships with clients to enhance customer satisfaction.
- Collaborated with team members to optimize delivery routes and schedules.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Adhered to all safety regulations while driving and loading and unloading products.
- Participated in driver safety meetings and training sessions.
- Promoted positive relationships with customers to maintain consistent sales.
- Investigated customer complaints regarding incorrect orders or damaged items.
- Developed relationships with customers to ensure repeat business.
Security Supervisor
Allied Barton Security
Riverside
04.2013 - 10.2014
- Assisted in training new security staff on operational procedures and policies.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
Shift Supervisor
McDonald's Restaurant
Ontario
10.2010 - 10.2012
- Resolved conflicts among team members to maintain a positive work environment.
- Conducted team meetings to discuss performance and address concerns.
- Supervised daily operations and ensured compliance with safety protocols.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Identified areas of improvement within the department and implemented necessary changes.
- Developed strategies for improving operational efficiency and customer service levels.
Education
Bachelor of Science - Psychology
Cambridge College
Cambridge, MA08-2014
Associate of Science - Criminal Justice
San Joaquin Valley College
Rancho Cucamonga, CA10-2012
Skills
- Customer relationship management
- Operational efficiency
- Team leadership
- Effective communication
- Sales representation
- Safety compliance
- Conflict resolution
- Employee safety
- Staff management
- Decision-making
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Driver Sales Representative
XPO
10.2014 - Current
Security Supervisor
Allied Barton Security
04.2013 - 10.2014
Shift Supervisor
McDonald's Restaurant
10.2010 - 10.2012
Bachelor of Science - Psychology
Cambridge College
Associate of Science - Criminal Justice
San Joaquin Valley College