Aldo Fernandez
London,ON
Summary
Experienced professional who is completing the Project Management program offered through Fanshawe College. Recognized for an exceptional, forward-thinking mindset, and for building lasting client relationships. Proven team player with strong leadership skills. Excel in communication, problem-solving, and adaptability, using these skills to navigate complex international procurement challenges effectively. Passionate about continuous learning and professional development.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Foundever Mexico Contact Center Services for Verizon Wireless Premium Account
State of Mexico, Mexico
07.2024 - 12.2024
- Provided premium customer service to resolve customer inquiries promptly.
- Utilized ACSS software for efficient and precise account management.
- Conducted conflict management by evaluating situations and offering various solutions.
- Utilized strategic marketing and sales techniques to match Verizon products with customer requirements.
- Handled sensitive personal information with precision, preserving customer trust and integrity.
- Employed empathy techniques to comprehend clients using the elevate model.
- Handled conflicts with clients assertively and effectively.
International Buyer
Instrumentation and Analytical Services, S.A. de C.V.
León, Mexico
07.2022 - 04.2024
- Recognized process gaps and implemented updates to optimize purchase order format.
- Identified and chose new suppliers offering competitive pricing to ensure timely deliveries.
- Supplied timely updates on purchase order status and modifications.
- Maintained communication with international suppliers across diverse regions, including Europe, Asia, and Central America.
- Oversaw documentation process for temporary, transitory, or definitive imports.
- Accurately outlined terms, conditions, delivery deadlines and pricing in purchase orders.
- Determined importation expenses.
Education
Post-Grad Project Management -
Fanshawe College
London, ON, Canada08-2025
Leadership Skills Diploma -
UNAM
León, Mexico01.2023
Bachelor of Industrial Economics -
UNAM
Guanajuato, México08.2022
HR Administration Technician -
CCH, UNAM
México City, México08.2020
Skills
- Proactive vision of the responsibilities given
- Real-time decision making
- Leadership proficiency
- Teamwork and collaboration
- Project management
- Effective Communication Skills
- Teamwork and collaboration
- Multi-task management
- Negotiation and conflict resolution
- Scenario Analysis
- Adaptable to Company Systems
- Proficient in Microsoft Office Suite
Other Languages
- Spanish, advanced
- French, basic
Timeline
Customer Service Representative
Foundever Mexico Contact Center Services for Verizon Wireless Premium Account
07.2024 - 12.2024
International Buyer
Instrumentation and Analytical Services, S.A. de C.V.
07.2022 - 04.2024
Post-Grad Project Management -
Fanshawe College
Leadership Skills Diploma -
UNAM
Bachelor of Industrial Economics -
UNAM
HR Administration Technician -
CCH, UNAM
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