ALDANA COSTABILE
Ottawa,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Algonquin College Health Service
03.2021 - Current
- Checking in patients
- Answering telephones and responding to patient inquiries
- Scheduling appointments
- Processing payments
- Managing doctors schedules
- Managing patient files
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Administrative Assistant
Vital medical centre
11.2020 - 03.2021
- Checking in patients
- Answering telephones and responding to patient inquiries
- Scheduling appointments
- Processing payments
- Triaging patients
- Managing doctors schedule
- Managing patient files
- Managing emails from patients
Administrative Assistant
Richmond Medical Clinic
03.2019 - 03.2020
- Greeting and registering patients
- Answering telephones, checking and responding to voicemail
- Scheduling appointments
- Calling and confirming appointments
- Maintaining Doctor’s schedules
- Checking faxes and messages from the Doctors
- Filing lab and consult reports
- Rooming patients
- Taking patient’s height, weight, blood pressure, temperature, urine dips, pregnancy tests, strep tests
- General office duties: copying, faxing, typing
- Electronic monitoring of labs, scanning, call backs
- Creating invoices and processing payments
Administrative Assistant
The University of Ottawa Heart Institute
07.2018 - 11.2018
- Responsible for managing doctor’s schedules
- Booking clinics
- Booking procedures such as holter monitors, ECG’s, ablation operations, ultrasounds, MRI’s
- Managing incoming faxes and mail
- Responding to emails
- Answering telephone, voicemails
- Paying invoices for the doctors
- Setting up students/volunteers to work in the lab
Administrative Assistant
Green Street Medical Centre
11.2015 - 07.2018
- Greeting and registering patients
- Answering telephones, checking and responding to voicemail
- Scheduling appointments
- Calling and confirming appointments
- Maintaining Doctor’s schedules
- Checking faxes and messages from the Doctors
- Filing lab and consult reports
- Rooming patients
- Booking referrals
- General office duties: copying, faxing, typing
- Electronic monitoring of labs, scanning, call backs
- Ordering supplies
- Creating invoices and processing payments
- Organizing staff schedules
- Processing payments from patients
Administrative Assistant/ Medical assistant
Kanata North Medical Center
04.2013 - 11.2015
- Check in patients for scheduled appointments
- Answer phone calls to answer questions and inquiries
- Call patients with referral dates
- Book/cancel appointments
- Fax paperwork to appropriate destinations
- Bring patients into the rooms
- Take blood pressures, temperatures, height, weight of the patients
- Conduct urine and pregnancy tests
- Conduct strep tests
- Organize and set up all appointment rooms with necessary materials
- Keep waiting room and surrounding area clean and tidy
Medical Assistant/Office Manager
Dr. Brian Gay
08.2010 - 03.2013
- Check in patients for scheduled appointments
- Answer all phone calls and check messages during non-office hours
- Process specimens to get ready for the lab
- Fax consult responses to referring doctors
- Organize specialist appointments, MRI, ultrasound and x-ray appointments for patients
- Call new referred patients and make appointments, make follow up appointments
- Assist the Doctor in the operating room; hand him tools, keep patients calm, help keep incision site clean while operating
- Order office and medical materials as needed in the office
Education
Orleans Urgent
July 30th 2010
Medical Office Administration Diploma - undefined
Everest College
2010
Diploma - undefined
Holy Trinity High School
Ontario Secondary
2003
Skills
- Ability to work independently or in a team environment
- Excellent written and verbal communications skills
- Ability to multi-task efficiently and meet tight deadlines
- Experience with medical terminology and anatomy
- Proficient in
- Microsoft Office Word, Outlook, and Internet search engines
- Skilled in learning and adapting to new concepts quickly
- Proficient in medical office procedures and medical transcription (50wpm)
- Knowledge of OHIP billing
- Proficient in medical software PS Suite
- Proficient in medical software OSCAR
- Office Administration
- Workflow Optimization
- Invoice Processing
- Appointment Scheduling
- Reception oversight
Timeline
Administrative Assistant
Algonquin College Health Service
03.2021 - Current
Administrative Assistant
Vital medical centre
11.2020 - 03.2021
Administrative Assistant
Richmond Medical Clinic
03.2019 - 03.2020
Administrative Assistant
The University of Ottawa Heart Institute
07.2018 - 11.2018
Administrative Assistant
Green Street Medical Centre
11.2015 - 07.2018
Administrative Assistant/ Medical assistant
Kanata North Medical Center
04.2013 - 11.2015
Medical Assistant/Office Manager
Dr. Brian Gay
08.2010 - 03.2013
Orleans Urgent
Medical Office Administration Diploma - undefined
Everest College
Diploma - undefined
Holy Trinity High School
Ontario Secondary
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