Alda Flores Noyola

Dental Administrator / Telephone Concierge | City Orthodontics & Pediatric Dentistry

• Manage high-volume telephone communications, schedule and reschedule patient appointments, and provide professional, compassionate service to pediatric and orthodontic patients and families.
• Coordinate patient check-in and check-out, appointment flow, and schedule management, including filling schedule gaps to maximize office efficiency.
• Submit dental insurance claims and predeterminations, prepare treatment estimates, and explain insurance coverage and treatment costs to parents and patients.
• Process insurance payments, patient payments, and outstanding balances while supporting accurate billing and financial account management.
• Process dental referrals and coordinate treatment letters and clinical correspondence between the practice, referring dental clinics, and doctors.
• Train and support staff on front-office procedures, patient communication, billing, insurance processes, and daily administrative operations.

Sales Lead | Best Buy Canada

• Consistently met or exceeded sales objectives by 10%, contributing to store revenue and business growth.
• Trained, coached, and mentored 3–5 new sales associates per hiring season on company policies, customer service, sales techniques, and performance expectations.
• Monitored sales processes, identified areas for improvement, and implemented strategies that increased membership attachment by 300–400%.
• Performed end-of-day closing procedures, including counting and balancing tills, reconciling cash with daily reports, preparing cash deposits, and securing funds in the store safe.
• Supported daily team operations by contributing to sales goal planning, motivating team members, and ensuring compliance with company procedures.

Administrative Assistant | Upholstery Company

• Managed a multi-line telephone system, routed calls, relayed messages, and provided professional reception support to clients and visitors.
• Coordinated client and vendor communications, documenting project requirements and supporting meetings and business proposals.
• Maintained organized filing systems, company records, incoming shipments, and office documentation.
• Monitored office supplies, placed purchase orders, and maintained adequate inventory to support daily operations.
• Translated written business materials from English to Portuguese, supporting multilingual communication and client service.