ALCETTE UGIRASE
Toronto,ON
Summary
Strong background in customer service with skills in engaging people, solving problems, and clear communication. Currently completing a Public Relations program to build on this foundation and grow in strategic communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Advisor
ALLSTATE INSURANCE OF CANADA
Markham, ON
06.2021 - 09.2024
- Advised clients on coverage options to help them choose the best protection within budget.
- Generated insurance quotes using FOCUS and CRM systems.
- Issued new policies, rewrites, and bound coverages.
- Handled FNOL by documenting claims and guiding clients on next steps.
- Responded promptly to claims and communicated updates to clients.
- Assisted clients via phone and email with questions and service needs.
- Answered insurer inquiries regarding policyholder information.
- Logged client interactions in FOCUS and Assist Plus.
- Processed payments through Moneris and updated banking details.
Sales and Stock Associate
ZARA
Ottawa, ON
03.2019 - 12.2020
- Gave great customer service and helped with any questions or concerns.
- Recommended other products to help increase store sales.
- Handled cash register and made sure the drawer balanced.
- Checked deliveries to make sure everything matched the invoice.
- Kept the stockroom clean and organized.
Customer Service Specialist
Millennium1solutions
Ottawa, ON
09.2020 - 11.2020
- Processed credit card payments for customers
- Assisted with new credit card applications
- Handled re-issue requests for lost or expired cards
- Closed customer accounts upon request
Education
Bachelor of Arts - Public Relations
Humber College
Toronto, ON04.2027
Skills
- Client Relationship Management
- Attention to Detail
- Strategic Communication
- Adaptability and flexibility
- Problem Solving
- Conflict Resolution
- Audience Engagement
- Time Management
Accomplishments
- Other Than Life Insurance (OTL)-Agent
- SI Advisers Adjuster Trainee Program-Adjuster
Languages
English
Full Professional
French
Limited
Certification
- OTL LICENSE, ON, AB, NS, NB
Timeline
Insurance Advisor
ALLSTATE INSURANCE OF CANADA
06.2021 - 09.2024
Customer Service Specialist
Millennium1solutions
09.2020 - 11.2020
Sales and Stock Associate
ZARA
03.2019 - 12.2020
Bachelor of Arts - Public Relations
Humber College
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