Alby Raju
Scarborough,ON
Summary
Enthusiastic gym host equipped with 1+ year experience delivering welcoming member experiences at high-traffic fitness clubs. Created positive first impressions through excellent hospitality and attention to detail. Ensured facility orderliness, safety and adherence to policies. Provided informed tours; encouraged new membership sign-ups. Adapted communication approach to connect with diverse member needs and interests. Completed front desk duties with high accuracy under fast-paced conditions. Passionate about promoting healthy, active living. Seeking a member-focused Fitness Host role utilizing my interpersonal aptitude and passion for fitness.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Petro Canada
04.2023 - Current
- Greeted over 100 customers entering store per day and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Stark Fitness
06.2021 - 03.2023
- Greeted and welcomed guests, providing them with positive and welcoming experience.
- Answered questions about fitness center's facilities, programs, and services.
- Registered new members and provided them with orientation and information.
- Scheduled and coordinated fitness classes and activities.
- Operated and maintained fitness equipment.
- Cleaned and maintained fitness center's facilities.
- Provided customer service and resolved guest complaints.
- Promoted fitness center's programs and services.
- Performed clerical duties including registration, record-keeping, collecting payments.
- Adhered to access control procedures by checking memberships and day pass credentials
Education
Advanced Diploma - Global Business Management
Seneca College
Markham, Ontario2024
BBA - Business Administration
MG University
India2022
Skills
- Member Service
- Health & Safety
- Sales Ability
- Organization
- Communication Skills
- Multitasking
- Interpersonal Skills
- Problem Solving
- Payment Processing
- Technology Skills
- Attention to Detail
- Fitness Enthusiast
Certification
CPR Certification
Timeline
Cashier
Petro Canada
04.2023 - Current
Customer Service Representative
Stark Fitness
06.2021 - 03.2023
Advanced Diploma - Global Business Management
Seneca College
BBA - Business Administration
MG University
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