Summary
Overview
Work History
Education
Skills
Languages
Timeline
Accomplishments
Generic

Albjon Çaku

Tirana ,Albanie

Summary

Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments. Experienced Duty Manager proficient in solving diverse issues. Proficient in sales business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success over 10 years in sailing.

Overview

13
13
years of professional experience

Work History

Manager on Duty

Hidroteknika T.L.D
Tirana , AL
05.2018 - Current
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Assigned tasks to employees and monitored progress of projects.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Resolved customer complaints in a professional manner.
  • Reviewed daily sales reports to identify areas of improvement.
  • Maintained inventory levels by ordering supplies as needed.
  • Investigated incidents reported by customers or staff members.
  • Performed administrative tasks such as filing documents or preparing reports.
  • Interacted with customers regularly to ensure their needs were met.

Supervisor

Abcom sh.p.k Dega Shkodër
Shkodër , ALBANIA
06.2018 - 09.2020
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Created new strategies for improving customer service standards within the organization.
  • Analyzed financial data related to departmental budgeting activities on a regular basis.
  • Complied with company policies, objectives and communication goals.
  • Responded to customer questions regarding products, prices and availability.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Sales Representative

Abcom, sh.p.k Shkodër branch
Shkodër , Albania
10.2010 - 05.2017
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.

Education

Master of Science - Biochemistry

Master of First Level On Teaching
University Of Shkoder, Luigj Gurakuqi, Albania
07-2010

Bachelor of Science - Biochemistry

Universiteti I Shkodres, Luigj Gurakuqi,
Shkodër, Albania
07-2009

GED -

Shkolla Arben Broci, dega Elektroteknike 5-vjeçare
Shkodër, Albania
07-2004

Skills

  • Employee engagement
  • Technical knowledge
  • Policy Enforcement
  • Staff Training and Development

Languages

Albanian language
Professional
English
Limited
Italian
Professional
French
Elementary

Timeline

Supervisor

Abcom sh.p.k Dega Shkodër
06.2018 - 09.2020

Manager on Duty

Hidroteknika T.L.D
05.2018 - Current

Sales Representative

Abcom, sh.p.k Shkodër branch
10.2010 - 05.2017

Master of Science - Biochemistry

Master of First Level On Teaching

Bachelor of Science - Biochemistry

Universiteti I Shkodres, Luigj Gurakuqi,

GED -

Shkolla Arben Broci, dega Elektroteknike 5-vjeçare

Accomplishments

I played soccer during my youth and till 25 years old in a organized and professional way with teams like Vllaznia Shkodër youth, Dacic of Montenegro where we won also the cup of Montenegro, Veleçiku of Koplike.

In my free time I like playing soccer, ping-pong, diving, hiking and also reading and hearing music.

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Albjon Çaku