Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Albina Figliomeni

Etobicoke,Ontario

Summary

Dynamic Independent Travel Advisor with proven expertise in delivering exceptional customer service and detailed travel arrangements, honed at Travel by Albina (Planet France) and Natural Solutions. Excelled in itinerary planning and building strong client relationships, showcasing exceptional communication and organizational capabilities. Achieved expanded client base through tailored travel solutions and consistently positive feedback in salon services. Extremely professional, and very approachable. An incredible passion for the travel industry, and anything travel related!

Overview

44
44
years of professional experience

Work History

Independent Travel Advisor

Travel by Albina (Planet France)
  • Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
  • Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.
  • Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
  • Exceptional verbal and written communication skills.
  • Collaborative, dependable, inventive, smart, decisive, able to build strong relationships.
  • Exceptional attention to detail and organizational skills to action and maintain accurate customer bookings and tickets, and manage customer and supplier information
  • Intermediate computer skills
  • Assist customers with reservations (book, cancel, change, create account) via email, phone, and chat support.
  • Helping to resolve customer issues and interact with customers in a way that engages, and enhances interactions.

Hairstylist

Natural Solutions
09.1978 - 07.2022
  • Built a loyal clientele through exceptional customer service and attention to detail.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Resolved guest complaints about service or style.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Education

No Degree -

George Brown College
Toronto, ON

GED -

Loretto College
05.1978

Skills

  • Travel industry experience
  • Organizational capabilities
  • Expert destination knowledge
  • Excellent customer service
  • Exceptional communication
  • Itinerary Planning
  • Travel Arrangements
  • Travel research
  • Hotel Accommodations
  • Overseas tours
  • Special needs travelers
  • Reservation software
  • Customer Service
  • Excellent Communication
  • Team Collaboration

Languages

Italian
Native or Bilingual

Timeline

Hairstylist

Natural Solutions
09.1978 - 07.2022

Independent Travel Advisor

Travel by Albina (Planet France)

No Degree -

George Brown College

GED -

Loretto College

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Albina Figliomeni