ALBIN THOMAS
Kitchener,Ontario
Summary
A knowledgeable technology customer service specialist with over three years of experience in client-facing positions in busy work environments. exhibited ability for solving technological problems, effectively handling customer concerns, and providing outstanding service. strong familiarity with Microsoft Office Suite, SAP, Salesforce, and fundamental networking concepts. Dependable, available around-the-clock, and dedicated to lifelong learning and career advancement.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Aabasoft Technologies
10.2021 - 04.2022
- Technical Support – Home Internet & Device Setup
- Provided virtual tech support to family and community members for issues related to Wi-Fi routers, modems, LAN setups, and basic PC/software troubleshooting.
- Assisted in setting up smart TVs, streaming devices, printers, and other peripherals.
- Guided non-technical users through email and phone support, often resolving connectivity, browser, or software-related issues.
- Logged interactions and common fixes for future use, improving efficiency in repeated problem-solving.
- Remote – Part-time
Tata Consultancy Services (TCS)
05.2022 - 11.2022
- Role- Support Executive HR Shared Services, Handled AMEX account, helped in payroll, allocating employees to different projects based on their experience and the requirements of the project. Helped in creating POB and WON for different projects.
Team Leader
Chick-fil-A
02.2023 - Current
- Role – Overseeing daily operations, managing staff schedules, training new employees, inventory management, scheduling breaks, operated POS register system for transactions such as sales, returns, exchanges, and credit card payments. Managed daily cash transactions, including processing payments and balancing end-of-day cash transactions. Provided exceptional hospitality and customer service for all the guests by greeting them, sharing a smile, speaking with a friendly tone, listening to their queries, and resolving their concerns promptly. Multi-tasking in a fast-paced environment and made sure of smooth operation. Drives sales through the engagement of customers and suggestive selling while trying to understand the customer's needs.
Store Associate
HomeSense
10.2023 - 01.2024
- Role- Customer service, Cash handling, Merchandising, Sales, Inventory management, Team collaboration, Product knowledge, used pump truck to move skids.
Cast Member
Cineplex
03.2023 - Current
- Role – Customer service, Cash handling, Ticket sales, Concession and food service, Theater maintenance, Upkeeping stock and supplies, Team collaboration. Developed and maintained good relationships with customers and co-workers.
Education
Postgraduate Degree - Logistics And Supply Chain Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None08.2024
Postgraduate Degree - Financial Planning And Services
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None08.2023
BSc - Mathematics
Devmatha College Kuravilingadu
Kerala, India05.2021
Skills
- Technical Proficiency: Comfortable with troubleshooting internet, LAN/WAN, cable, digital devices
- Customer Service: Skilled in conflict resolution, upselling, and support via phone or in-person
- Software: SAP, Salesforce, MS Excel, SQL, Word, PowerPoint
- Communication: Excellent interpersonal and communication skills; fluent in English
- Adaptability: Quick learner, able to handle changing environments and multiple tasks
- Team Collaboration: Strong teamwork and leadership potential; eager to contribute to a supportive team culture
MY AVAILABILITY
Available for 24/7 shifts, including nights and weekends.
Timeline
Store Associate
HomeSense
10.2023 - 01.2024
Cast Member
Cineplex
03.2023 - Current
Team Leader
Chick-fil-A
02.2023 - Current
Tata Consultancy Services (TCS)
05.2022 - 11.2022
Technical Support Representative
Aabasoft Technologies
10.2021 - 04.2022
Postgraduate Degree - Logistics And Supply Chain Management
Conestoga College Institute of Technology And Advanced Learning
Postgraduate Degree - Financial Planning And Services
Conestoga College Institute of Technology And Advanced Learning
BSc - Mathematics
Devmatha College Kuravilingadu
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