ALBIN JOY KOTTAYIL
Brandon
Summary
Highly organized and efficient professional with a strong background in sales and customer service tasks. Seeking a challenging role to utilize organizational and administrative expertise in contributing to a smooth office operation. Eager to enhance communication abilities and problem-solving skills to support team efficiency and facilitate company growth.
Overview
8
8
years of professional experience
Work History
Cashier
Wayback Burgers
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Achieved a 99% accuracy rate in cash handling and transaction processing, minimizing errors
- Provided exceptional customer service, resolving complaints and issues promptly, leading to a 30% improvement in customer feedback scores
- Consistently upsold promotional items and loyalty programs, contributing to a 15% increase in average transaction value
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations and enhancing the purchasing experience
- Seeking opportunities to improve efficiency and customer satisfaction, providing feedback and suggestions to management for process improvements.
Sales Assistant
The Kallara Village Co-operative Bank
08.2020 - 07.2022
- Processed customer transactions accurately, including paperwork, entering transactions into the system, coordinating with other departments
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Managed the successful launch of a new credit card product, achieving a 20% increase in credit card sign-ups within the first quarter
- Demonstrated strong interpersonal, communication, customer service, and sales skills to effectively interact with customers and promote services
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Handled MS Excel for create and update digital files related to client’s transactions details as well as preparing dashboards
- Enhanced customer engagement by 30% through personalized financial consultations and follow-up services, improving overall customer satisfaction
- Followed up with customers after sales to ensure satisfaction, address concerns, and provide post- sales support
- Developed and implemented sales plans that resulted in a 25% increase in average account balances by promoting savings and investment products.
Administrative Assistant
Prakash Wigs & Hair Fixing
06.2016 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Ensured reading, sorting, and responding to emails on behalf of company.
- Maintained office cleanliness as well as arranging equipment maintenance.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed to organizing appointments, meetings, and conference calls, and approximately managed 30 incoming calls, emails and faxes per day customer
- Managed to creating, editing, and formatting documents, reports, and presentations.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Accurately processed payroll on time.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed to entering and updating data in databases or spreadsheets.
Education
Business Administration - Human Resource Management
Assiniboine College
Brandon, MB04.2024
Junior Diploma - Co-operation
Co-operative Training College
Kerala, India04.2020
Skills
- Good Communication Skills
- Leadership Skills
- Flexible and Adaptable to change
- Result Oriented
- Time management
- Customer service
- Problem solving
- Mail handling
- Administrative support
- Schedule management
- QuickBooks expert
- Advanced MS Office suite
Timeline
Cashier
Wayback Burgers
03.2023 - Current
Sales Assistant
The Kallara Village Co-operative Bank
08.2020 - 07.2022
Administrative Assistant
Prakash Wigs & Hair Fixing
06.2016 - 04.2019
Business Administration - Human Resource Management
Assiniboine College
Junior Diploma - Co-operation
Co-operative Training College
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