Albin Antony
North York,ON
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.My professional objective is to serve to my full potential and become a part of the organization that I am working for, and to enhance its growth and take all the responsibilities and future forthcoming with complete zest.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Canada Life
10.2023 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
Technical support Advisor
24-7 InTouch
09.2020 - 04.2023
- Fulltime senior technical support advisor, acting as a frontline communication interface for all Apple products
- Duties include: Assessing and analyzing technical issues for Apple products including iPhone, iPad, MacBooks, and Apple watches
- Utilizing cross-functional relationships to address complex queries and provide timely resolutions to customers
- Identify and report emerging issues to the appropriate follow-up teams
- Provide technical and strategic troubleshooting guidelines to mentees on a regular basis.
Specialist
Apple
11.2019 - 02.2020
- Part Time in-store specialist at apple
- Experienced in product zone, customer service, soft troubleshooting and setting up apple devices
- Duties include: Follow up sales process and related operational activities
- Focus on growing existing accounts and acquiring new Business clients.
Technical Support Specialist
Teleperformance
06.2019 - 01.2020
- Full time Online Technical support agent for VeriFone payment systems
- Troubleshooting hardware and software components for customers over phone, email, and chat
- Duties include: Function as frontline interface to customer in monitoring center of network, accepting trouble reports
- Process critical issues when additional assistance was required by referring-user problems to senior analysts, specialists, supervisors, or other support groups
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Replacing POS machines and parts as required and requested by the consumers.
Education
Software Engineering Technician -
Centennial College Toronto
04.2019
Diploma in Computer Applications - undefined
Gov. Coll. for Technical studies
12.2016
Skills
- Java
- SQL
- Oracle
- Eclipse
- Python
- Microsoft word
- Excel
- Power point
- Web expression
- Visio
- Software testing
- QA
- Object-oriented programming (OOP)
- Test Driven Development (TDD)
- Object-Oriented Design & Development
Phonenumber
4165092743
Emailaddress
Albinantony5029@gmail.com
Web
linkedin.com/in/albin-antony-034369161
Activities
Enthusiastic gamer, bibliophile, and athlete. Plays hockey, football, and cricket. Languages known are English, Malayalam, Hindi, Tamil. Taken part in various out-door activities at high school, including trekking, football matches and public service events.
Languages
English
Native or Bilingual
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Limited Working
Timeline
Client Service Representative
Canada Life
10.2023 - Current
Technical support Advisor
24-7 InTouch
09.2020 - 04.2023
Specialist
Apple
11.2019 - 02.2020
Technical Support Specialist
Teleperformance
06.2019 - 01.2020
Software Engineering Technician -
Centennial College Toronto
Diploma in Computer Applications - undefined
Gov. Coll. for Technical studies