Albin Antony
London,ON
Summary
Customer Service Representative with progressive experience in enhancing customer satisfaction and resolving complex inquiries in fast-paced environments. Possesses a solid foundation in basic computer skills, alongside a knack for innovative problem-solving and adaptability to new technologies. Possesses a solid understanding of network infrastructure, software, and hardware. Also ability to work independently and collaboratively as part of a team to ensure customer
satisfaction.
Overview
3
3
years of professional experience
Work History
Team Leader- Customer Service Representative
Dollarama
01.2023 - 03.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented innovative solutions to transaction related issues.
- Boosted customer satisfaction levels through effective problem solving.
- identified and addressed areas for improvement in customer interactions.
- Exhibited authoritative leadership in maintaining high-quality customer interactions.
- Utilized analytical skills to swiftly resolve transactional issues
Customer Experience Associate
Walmart
06.2022 - 12.2022
- Effectively addressed and resolved customer inquiries, boosting satisfaction rates.
- Provided detailed product and service information, enhancing customer understanding.
- Collaborated with diverse departments to meet customer needs, fostering a team-oriented environment.
- Mastered product knowledge to advise customers accurately.
- Identified and resolved customer complaints,
Customer Service Representative
MyG Digital
04.2021 - 03.2022
- Greeted and assisted customers professionally
- Resolved connectivity problems swiftly
- Managed software updates and app installations
- Improved customer experience through effective troubleshooting
Education
International Business Management
Fanshawe College of Applied Arts And Technology
London, ON12.2023
Supply Chain Management - Logistics
Fanshawe College of Applied Arts And Technology
London, ON12.2022
Bachelor of Arts - Business Management
Naipunya Institute Of Management And Technology
Kerala, India04.2021
Skills
- Customer Service Expertise
- Strong problem - solving skills
- Adaptability to new technologies and processes
- Client Support
- Computer Skills
- Providing product or service information
- Addressing customer inquiries and concerns
- Communicating clearly and professionally
- Software installation
- Printer Setup
Languages
English
Timeline
Team Leader- Customer Service Representative
Dollarama
01.2023 - 03.2024
Customer Experience Associate
Walmart
06.2022 - 12.2022
Customer Service Representative
MyG Digital
04.2021 - 03.2022
International Business Management
Fanshawe College of Applied Arts And Technology
Supply Chain Management - Logistics
Fanshawe College of Applied Arts And Technology
Bachelor of Arts - Business Management
Naipunya Institute Of Management And Technology
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