Alberys Martinez De Betancourt
Kitchener,ON
Summary
Dedicated and skilled educational support professional with hands-on experience assisting high-needs students in inclusive classroom environments. Proficient in supporting play-based learning, integrated instruction, and differentiated teaching strategies, aligned with the principles of Universal Design for Learning (UDL). Experienced in implementing Behavior Support Plans (BSPs), applying Applied Behavior Analysis (ABA) strategies, and fostering a safe, respectful, and engaging learning environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Qualified Educational Assistant (High Needs)
Waterloo Catholic District School Board
Kitchener, ON
06.2024 - Current
- To assist JK-Grade 12 students in classroom settings with a range of exceptionalities, including physical, developmental, intellectual, communication, and speech-related disabilities.
- Supported the implementation of Individual Education Plans (IEPs) and Behavior Support Plans (BSPs) under the guidance of classroom and special education teachers.
- Actively participate in classroom routines and instructional activities under the supervision of the classroom teacher, reinforcing learning objectives, and promoting student engagement.
- Help develop and implement transition strategies tailored to the student's cognitive, emotional, and physical abilities.
- Provided support to students experiencing behavioural challenges, including those exhibiting physical or verbal aggression.
- Collaborated effectively with team members during Emergency Response Team (ERT) calls, and escalated behavioral incidents from students experiencing behavioral challenges throughout the school.
- To review and adhere to individualized students' safety plans, understanding students' triggers, escalation signs, or making follow-ups for preventing harmful behaviors.
- Supported students with boarding and disembarking from school transportation (bus/taxi).
- To foster strong, trusting relationships with students, to support emotional well-being, and to encourage positive behavior.
- To apply Behavior Management System (BMS) protocols during behavioral escalations to ensure student and staff safety.
- Promoting student independence by modeling and reinforcing daily living skills, communication strategies, and task completion.
- Operating and maintaining specialized equipment to support student learning and accessibility.
- Maintained strict confidentiality regarding student records and sensitive information.
- To implement Applied Behavior Analysis (ABA) strategies to support student learning and behavioral development.
- Collaborated with teaching staff to adapt learning materials, and implement individualized strategies aligned with student needs.
- Organized classroom materials and resources to enhance student engagement.
- Participated in training sessions to improve skills in student support techniques.
- Maintained a safe and orderly classroom environment conducive to learning.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Implemented differentiated instruction strategies to meet the diverse needs of learners in the classroom.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Assisted teachers with preparing classroom materials and activities.
- Helped students develop study skills such as note taking, time management, and organization techniques.
- Maintained accurate records of all student assessments and attendance data.
- Utilized technology tools such as computers or interactive whiteboards for teaching purposes.
- Developed instructional materials appropriate for different grade levels.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Supplied one-on-one attention to each student during group activities.
- Supported English Language Learners in acquiring language skills and understanding content.
- Assisted with the organization and implementation of classroom projects and events.
Bistro- Server
Courtyard by Marriott
Kitchener, ON
07.2023 - 01.2024
- Delivered exceptional customer service to guests, ensuring a welcoming and positive experience.
- Operated Starbucks coffee equipment and prepared a variety of beverages in accordance with brand standards.
- Maintained cleanliness and organization of the bistro area, adhering to health and safety regulations.
- Managed point-of-sale operations, including opening and closing the cash register, processing transactions, and balancing end-of-shift reports.
- Restocked inventory, including beverages, condiments, and service items, to ensure consistent availability.
- Provided table service and in-room dining, ensuring timely and courteous food delivery.
- Supported event service operations for special functions, such as team breakfasts, weddings, and corporate meetings.
- Created and maintained inventory supply lists to support efficient stock management.
- Responded to guest inquiries and service requests via phone, coordinating with the front desk and room service teams.
- Supported team members during busy shifts to enhance workflow efficiency.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Responded promptly to customer complaints in an appropriate manner.
- Greeted customers and presented menus.
- Accurately recorded orders into the POS system and processed payments quickly and efficiently.
- Complied with all health department regulations regarding the safe handling of food items.
- Maintained knowledge of all menu items, garnishes, ingredients and preparation methods.
- Replenished supplies such as napkins, straws, condiments at tableside stations or as needed by guests.
- Assisted in setting up for special events such as banquets or bridal showers.
- Performed light cleaning duties such as sweeping floors or wiping down surfaces between shifts.
- Followed proper sanitation standards when handling food items and equipment used in the restaurant.
- Stocked glassware, silverware, dishes, utensils and other necessary items for table service.
- Checked-in with customers throughout their dining experience to ensure satisfaction with food and service provided.
Homemaker
Self-employed
Venezuela & Kitchener, ON
10.2011 - 01.2021
- Provided housekeeping and home management services to my family, including cleaning, laundry, washing dishes, meal preparation, and organizing living spaces.
- Planned family budget.
- Made monthly service payments.
- I shopped for food and household supplies.
- I drove family members to school, appointments, or the workplace.
- Provided care to children inside and outside the home.
- Created a nurturing environment that promoted health, safety, and nutrition.
- Supported children in developing reading and writing skills, and provided homework and tutoring as needed.
- Led children in fun activities.
Sales Associate
El Damero Bookstore
Valencia, Venezuela
01.2011 - 09.2011
- I welcomed customers to the store and answered their queries.
- Directed customers to merchandise within the store.
- Stocked shelves and maintained an orderly appearance throughout the sales floor.
- Remained knowledgeable about the products offered, and discussed available options and promotions with customers.
- Managed inventory by keeping records of available products.
- Processed sales transactions and received payments.
- Assisted customers in selecting books and provided recommendations based on interests.
- Operated point-of-sale system for processing transactions and handling cash.
- Collaborated with team members to create engaging in-store events and promotions.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Maintained cleanliness of the store environment to enhance customer experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed promotional strategies to increase sales volume.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Sales Associate
Nestle (Coloso Colon Supermarket)
Carupano, Venezuela
05.2004 - 10.2004
- I welcomed customers to the store and answered their queries.
- Directed customers to merchandise within the store.
- Stocked shelves and maintained an orderly appearance throughout the sales floor.
- Remained knowledgeable about the products offered, and discussed available options and promotions with customers.
- Managed inventory by keeping records of available products.
- Processed sales transactions and received payments.
- Managed inventory by restocking shelves and organizing displays effectively.
- Conducted regular inventory audits to maintain accurate stock levels.
- Collaborated with team members to create engaging in-store events and promotions.
Sales Associate
Manpa, Coloso Colon Supermarket
Carupano, Venezuela
04.2003 - 04.2004
- I welcomed customers to the store and answered their queries.
- Directed customers to merchandise within the store.
- Stocked shelves and maintained an orderly appearance throughout the sales floor.
- Remained knowledgeable about the products offered, and discussed available options and promotions with customers.
- Managed inventory by keeping records of available products.
- Processed sales transactions and received payments.
- Collaborated with team members to create engaging in-store events and promotions.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Educational Support -Diploma - Communty Services School
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2025
General Art And Sciences: English Language Studies - English Language
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON07-2023
Associate of Science - Accounting
Universidad De Oriente (UDO)
Venezuela12-2009
Skills
- Individual education plans
- Behavior management
- Team collaboration
- Curriculum implementation
- Behavioral support
- Teaching strategies
- Classroom management
Certification
- RBT training (40 hours training certificate) Seneca College June 2025- Present
- Behavior Management System Recertification (BMS) Conestoga College, Kitchener, ON Apr. 2025
- Standard First Aid CPR C+ AED Certificate St. John Ambulance, Kitchener, ON Oct. 2023
- Safety in the Workplace Course Traincan, Inc. Oct. 2023
- Food Handler Certification Conestoga College, Kitchener, ON Aug. 2023
Volunteer Experience
St. Mary’s Catholic High School, Educational Support (Conestoga College Program 415 Hours Volunteer), Kitchener, ON, 2024-09, 2025-04, Supported the implementation of Individual Education Plans (IEPs) and Behaviour Support Plans (BSPs) under the guidance of classroom and special education teachers., Collaborated effectively with team members during Emergency Response Team (ERT) calls and escalated behavioural incidents from students experiencing behavioral challenges throughout the school.,To review and adhere to individualized students’ safety plans understanding students’ triggers, scalation signs or making follow up for preventing harmful behaviors., Supported students with a range of exceptionalities, including physical, developmental, Intellectual, communication, and speech-related disabilities., To facilitate access to special education resources and guided students in completing academic tasks and assignments according to individual learning expectations., To supervise learners with complex needs during exceptional participating in cooperative education programs, both within the school and in external placements., Promoted social interaction by encouraging students to engage with peers and school staff in inclusive settings., Supported students with boarding and disembarking from school transportation (bus/taxi)., Applied Behaviour Management System (BMS) protocols during behavioral escalations to ensure student and staff safety., Fostering a positive and respectful workplace culture through strong interpersonal skills and collaborative communication., Implemented Applied Behaviour Analysis (ABA) strategies to support student learning and behavioral development., Encouraged academic success by prompting students, modeling appropriate behaviour, and reinforcing values-based conduct., Data Collection under teaching staff direction for effective planning and implementation of IEPs., Maintained strict confidentiality regarding student records and sensitive information., Participated in regular consultations and team meetings with in-school support staff to coordinate student care and educational strategies.
John Sweeney Catholic Elementary School, Educational Support (Conestoga College Program 185 hours Volunteer), Kitchener, ON, 2024-01, 2024-04, Provided individualized support Plan (IEP) to kindergarten students with exceptionalities, both in classroom and outdoor learning environments., Applied Behaviour Analysis (ABA) strategies to assist students on the Autism Spectrum with self-regulation, emotional regulation, and de-escalation techniques., Actively participated in classroom routines and instructional activities under the supervision of the classroom teacher, reinforcing learning objectives and promoting student engagement., Fostered strong, trusting relationships with students to support emotional well-being and encourage positive behaviour., Promoted student independence by modeling and reinforcing daily living skills, communication strategies, and task completion., Assisted students with personal care needs, including toileting, feeding, dressing, and the use of mobility devices., Collaborated with teaching staff to adapt learning materials and implement individualized strategies aligned with student needs
Languages
English
Professional
Spanish
Professional
Camping Volunteer Experience 2017- Present
Church of Christ Camp- Camp Omagh (Summer Camp)
Help the Kitchen staff to cook and serve meals for campers and staff
Sanitized kitchen tables and surface
Check refrigerator and fridge temperature
References
References available upon request.
Timeline
Qualified Educational Assistant (High Needs)
Waterloo Catholic District School Board
06.2024 - Current
Bistro- Server
Courtyard by Marriott
07.2023 - 01.2024
Homemaker
Self-employed
10.2011 - 01.2021
Sales Associate
El Damero Bookstore
01.2011 - 09.2011
Sales Associate
Nestle (Coloso Colon Supermarket)
05.2004 - 10.2004
Sales Associate
Manpa, Coloso Colon Supermarket
04.2003 - 04.2004
Educational Support -Diploma - Communty Services School
Conestoga College Institute of Technology And Advanced Learning
General Art And Sciences: English Language Studies - English Language
Conestoga College Institute of Technology And Advanced Learning
Associate of Science - Accounting
Universidad De Oriente (UDO)
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