Alberto De Jesus Sanchez Marrugo
Burnaby,BC
Summary
Energetic and friendly individual with strong communication and problem-solving skills. Familiar with customer service principles and possesses excellent multitasking and computer proficiency. Committed to delivering exceptional support and fostering positive customer experiences.
Overview
1
1
year of professional experience
Work History
Call Center Advisor
Synergy
03.2023 - 03.2024
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Boosted customer retention rates with exceptional service and rapport-building skills.
Education
Diploma in International Business Management - Business And Customer Satisfaction
Greystone College
Vancouver, BC11.2025
Skills
- Efficiency in Organization and time management
- Customer Service
- Attention to detail
- Physical Stamina
- Teamwork skills
- Anility to work under preassure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
I have a strong interest in working in a fast-paced environment and enjoy being part of a team I am detail-oriented and like keeping things clean and organized I also have a passion for learning more about the food industry, and I see this opportunity as a great way to gain hands-on experience in a professional kitchen In my free time, I enjoy cooking at home and experimenting with different recipes, which has given me an appreciation for the hard work that goes into maintaining a clean and efficient kitchen
Timeline
Call Center Advisor
Synergy
03.2023 - 03.2024
Diploma in International Business Management - Business And Customer Satisfaction
Greystone College
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