Alberto Veterbo
Toronto,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Compass Group Canada (Air Canada Signature Suite)
Lester Pearson International Airport Terminal 1
08.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Team Leader- Hospitality (Food and Beverage)
Talent Employment Inc.
Toronto Congress Centre (Banquet Department)
02.2016 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing exceptional service.
- Displayed excellent team coordination by frequently assisting other servers when needed to ensure guest satisfaction and prompt service.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized strong multitasking abilities to manage multiple tass simultaneously while maintaining excellent service levels.
- Recognized for consistently receiving top customer satisfaction ratings on feedback surveys, reflecting dedication to quality service.
- Mastered knowledge of menu offerings and wine pairings, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Provided exceptional service to high-profile clientele, resulting in repeat business.
Shift Manager/ Department Manager
McDonald's Restaurant
North York- Toronto On
12.2019 - 08.2022
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
Education
Bachelor of Science - Marketing-Management
Polytechnic University of The Philippines
Manila, Philippines04.2002
Skills
- Beverage Preparatio
- Cash Handling
- Wine service
- Exceptional customer service
- Hospitality service expertise
- Food station setup
- Table setting knowledge
- Guest Engagement
Languages
English
Full Professional
Timeline
Server
Compass Group Canada (Air Canada Signature Suite)
08.2022 - Current
Shift Manager/ Department Manager
McDonald's Restaurant
12.2019 - 08.2022
Team Leader- Hospitality (Food and Beverage)
Talent Employment Inc.
02.2016 - Current
Bachelor of Science - Marketing-Management
Polytechnic University of The Philippines