Alberto Ruiz
San Jose
Summary
Adaptable professional with over 9 years of experience in pet care and customer service. A Passion for animal welfare and safety. Known for great communication skills developing and fostering strong client relationships, ensuring peace of mind for pet owners. Detailed oriented and organization prioritizer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pet Sitter
Self-employeed
San Jose, CA
04.2016 - Current
- Developed customized care plans tailored to individual pet requirements and owner preferences.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
- Enhanced pets' emotional wellbeing by providing companionship and affection, reducing anxiety during their owners' absence.
- Built loyal client base through word-of-mouth and positive online reviews, expanding business reach.
- Implemented safety protocols during walks and outings, safeguarding pets from potential hazards.
- Enhanced pet owners' peace of mind by providing daily updates and photos of their pets during their absence.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
Petsmart Hotel Associate
Petsmart
San Jose, CA
02.2022 - 01.2025
- Assisted customers with product selections and provided expert advice on pet care.
- Trained new associates on store procedures, customer service standards, and product knowledge.
- Maintained organized filing system for client records, enhancing retrieval efficiency and accuracy.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Associate of Science - Nursing
West Valley College
Saratoga, CA05.2027
High School Diploma -
William C Overfelt
San Jose05.2020
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Adaptability and dependability
- Customer service
- Pet sitting
- Client communication
- Animal empathy
- Pet care needs
- Valid Driver's license
- Clean background check
- Exercise encouragement
- Senior pet care
- Doggy daycare
- Pet transportation
- Pet feeding
- House sitting
- Pet care
- Feeding routines
- Animal safety
- Overnight stays
- Behavior assessment
- Care plan adherence
- Animal exercise
- Animal care
- Information collection and recording
- Appointment scheduling
- Animal observations
- Work prioritization
- Excellent communication
- Customer communication
- Critical thinking
- Time management
- Problem-solving
Certification
CPR/BLS Certified
California Certified. CNA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Petsmart Hotel Associate
Petsmart
02.2022 - 01.2025
Pet Sitter
Self-employeed
04.2016 - Current
Associate of Science - Nursing
West Valley College
High School Diploma -
William C Overfelt