Summary
Overview
Work History
Skills
Languages
Hobbies and Interests
Projects
Future professional goals
Timeline
Generic

Alberto Rodriguez

Dorval

Summary

Sales professional with 20 years of experience excelling in customer service, team leadership, and business development. Passionate about sales and building strong client relationships, I thrive in dynamic environments where innovative strategies can be applied to meet and exceed business goals. Adept at understanding customer needs and delivering tailored solutions, I am committed to driving revenue growth and creating exceptional client experiences.

Overview

23
23
years of professional experience

Work History

Sales Lead

Europa Groupe
04.2023 - Current
  • Implemented client-focused sales strategies, resulting in consistent achievement of monthly sales targets
  • Provided personalized product recommendations, fostering long-term customer relationships
  • Trained and supported new team members to maintain high standards of customer service and sales performance

Customer Service

Air Canada
06.2022 - Current
  • Delivered exceptional customer service in the travel industry, ensuring seamless reservation experiences for both B2B and B2C clients
  • Managed complex travel bookings and provided tailored solutions for corporate and individual customers
  • Supported sales efforts by identifying opportunities to upsell and cross-sell additional services

Senior Manager

Rudsak
04.2022 - 04.2023
  • Performed tasks similar to previous roles at Harry Rosen and Holt Renfrew, including team leadership, visual merchandising, and inventory management
  • Enhanced team productivity and efficiency through coaching and structured training programs
  • Created performance reports to monitor and improve sales outcomes

Sales Advisor - Tom Ford Manager

Holt Renfrew
05.2019 - 05.2022
  • Increased annual sales by 15% through personalized upselling and cross-selling strategies
  • Prepared weekly performance reports for headquarters and vendors, identifying growth opportunities and performance trends
  • Trained and coached new associates, boosting their sales performance by 20%
  • Organized visual presentations and managed inventory processes to enhance the customer experience

Manager

Harry Rosen
06.2009 - 01.2019
  • Designed and implemented data reporting systems to monitor performance and suggest effective growth strategies
  • Supervised multifunctional teams, managing schedules and training to improve operational efficiency
  • Coordinated visual merchandising and inventory logistics, contributing to increased sales flow
  • Fostered long-term client relationships, creating a strong base for referrals and repeat business

Sales Advisor

Holt Renfrew
02.2007 - 05.2009
  • Built and maintained a high-satisfaction client portfolio
  • Led the onboarding and training of new employees, improving their sales and customer service performance

Sales Advisor & Stock Boy

Browns Shoes
06.2002 - 02.2007
  • Managed inventory logistics and warehouse control, ensuring efficient restocking across stores
  • Consistently achieved sales goals by implementing client-focused strategies

Skills

  • Data analysis
  • Microsoft Excel
  • PowerPoint
  • Mac systems
  • PC systems
  • Visual design software
  • Adobe Photoshop
  • CRM tools
  • Sales
  • Client management
  • Sales coaching

Languages

Spanish
Native or Bilingual
French
Native or Bilingual
English
Professional Working

Hobbies and Interests

  • Music, tourism, aviation.
  • Filmmaking and creative storytelling.
  • Technological innovation and artificial intelligence trends.
  • Cinema, fashion, design, and architecture.

Projects

Short Film Production: “The Top 50 Speakeasies”
2023 - Present
• Conceptualized and directed a short film exploring the culture of speakeasies and their connection to the espresso martini.
• Conducted research to identify top locations, focusing on tourism trends and historical relevance.
• Managed project planning, including filming schedules, location scouting, and stakeholder coordination.
• Highlighted unique storytelling techniques to captivate the target audience and promote tourism.

Corporate Branding and Menu Development: Leading Steakhouse Asada
2020
• Designed and developed the corporate image and branding for Asada, a leading steakhouse concept.
• Curated a comprehensive menu, incorporating innovative culinary trends to appeal to diverse clientele.
• Collaborated with stakeholders to align branding with the restaurant’s vision and target market.
• Ensured cohesive marketing strategies, enhancing customer engagement and visibility.

Future professional goals

  • Expand my expertise in sales by integrating innovative AI or technology solutions to address client challenges and drive business growth.
  • Develop a deep understanding of AI-driven tools and platforms to better align customer needs with cutting-edge technologies.
  • Lead and mentor sales teams in adopting data-driven strategies to enhance customer experience and maximize revenue.
  • Contribute to the expansion of AI or technology solutions in global markets, building strong B2B and B2C relationships.

Timeline

Sales Lead

Europa Groupe
04.2023 - Current

Customer Service

Air Canada
06.2022 - Current

Senior Manager

Rudsak
04.2022 - 04.2023

Sales Advisor - Tom Ford Manager

Holt Renfrew
05.2019 - 05.2022

Manager

Harry Rosen
06.2009 - 01.2019

Sales Advisor

Holt Renfrew
02.2007 - 05.2009

Sales Advisor & Stock Boy

Browns Shoes
06.2002 - 02.2007

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Alberto Rodriguez