Results-driven professional with a strong background in guest engagement and team coordination. Proven ability to mentor staff and streamline operations to enhance service quality.
Work History
Night Janitor
1 Year
CCS | 09.2025 - Current
Assisted in daily operations to ensure efficient guest experiences and safety protocols.
Coordinated staff schedules and training sessions to optimize team performance and service quality.
Developed engaging programs and activities to enhance guest interaction with marine life.
Analyzed visitor feedback to identify areas for improvement in exhibits and attractions.
Mentored junior staff, fostering a collaborative environment focused on professional growth and development.
Led initiatives to streamline operational processes, improving overall efficiency within the department.
Assistant Lead Food and Beverage
4 Years 4 Months
Sea World San Diego | 05.2022 - Current
Assisted in daily operations to ensure efficient guest experiences and safety protocols.
Coordinated staff schedules and training sessions to optimize team performance and service quality.
Developed engaging programs and activities to enhance guest interaction with marine life.
Analyzed visitor feedback to identify areas for improvement in exhibits and attractions.
Mentored junior staff, fostering a collaborative environment focused on professional growth and development.
Led initiatives to streamline operational processes, improving overall efficiency within the department.
Education
High School Diploma
Hilltop High School | Chula Vista, CA | 06.2023
Skills
Communication leadership problem solving customer service time management