Alberto Nyamwisi
Gatineau,QC
Summary
Detail-oriented, bilingual professional with experience in delivery services, customer service, and logistics. Skilled in managing delivery routes, handling customer inquiries, and ensuring timely and accurate service. Proficient in navigating urban areas for quick deliveries and committed to providing excellent service. Seeking to leverage delivery experience, problem-solving skills, and strong communication abilities to excel as a Teammate Delivery-FT with Voila.
Overview
8
8
years of professional experience
Work History
Bilingual Call Center Operator
Ottawa Community Housing
01.2025 - Current
- Managed tenant calls, resolving housing-related issues and ensuring high-quality service delivery
- Coordinated emergency responses, dispatching security and emergency personnel, and maintaining calm in high-pressure situations
- Developed rapport with clients, addressing concerns empathetically and offering solutions
Facilities Service Coordinator
BGIS
07.2024 - Current
- Acted as a primary point of contact for clients, ensuring timely updates and service resolutions
- Reduced wait times and improved service efficiency by implementing an effective request prioritization system
UberEats Delivery Driver
UberEats
09.2023 - Current
- Delivered groceries from major retailers like Walmart, Super C, and Metro, ensuring timely and accurate deliveries to customers
- Managed multiple deliveries at once, optimizing routes for efficiency using GPS and delivery apps
- Ensured all items were securely transported and handled any customer inquiries or issues during deliveries
- Demonstrated knowledge of urban navigation and city traffic patterns, ensuring timely delivery
- Consistently maintained a high customer satisfaction rating by delivering a professional and courteous service
Soccer Referee / Coordinator
Footy Sevens
06.2023 - Current
- Mediated disputes and managed high-pressure situations, ensuring smooth operations and a positive experience for all parties involved
- Maintained accurate records and communicated effectively with players and staff
Team Lead
MSi Corp
06.2023 - 05.2024
- Provided coaching and guidance to team members, ensuring compliance with service standards and KPIs
- Analyzed team metrics to identify and implement process improvements, contributing to team success
Support Manager
Walmart
03.2023 - 06.2023
- Managed inventory logistics and coordinated product movements, ensuring timely deliveries and safe handling of goods
- Provided training and support to staff, ensuring a smooth and cooperative work environment
Call Center Agent
MSi Corp
03.2017 - 11.2021
- Delivered IT support, resolving customer technical issues and ensuring high satisfaction levels
- Documented support interactions, contributing to service improvement and client satisfaction
Education
Residential Construction Foundations -
College La Cite
06.2014
High School Diploma -
Franco Ouest
06.2012
Skills
- Delivery Logistics
- Route Optimization
- Customer Service
- Support
- Safe Driving Practices
- Time Management
- Physical Stamina
- Conflict Resolution
- Bilingual Communication
- Technology Proficiency
Additional Skills And Certifications
- Clifton Strengths: Leadership and influence, coaching, and mentoring.
- Time Management: Proven ability to efficiently manage time and tasks.
- Valid Driver's License: (If applicable)
- Clean Driving Record: (If applicable)
Languages
English
French
Timeline
Bilingual Call Center Operator
Ottawa Community Housing
01.2025 - Current
Facilities Service Coordinator
BGIS
07.2024 - Current
UberEats Delivery Driver
UberEats
09.2023 - Current
Soccer Referee / Coordinator
Footy Sevens
06.2023 - Current
Team Lead
MSi Corp
06.2023 - 05.2024
Support Manager
Walmart
03.2023 - 06.2023
Call Center Agent
MSi Corp
03.2017 - 11.2021
High School Diploma -
Franco Ouest
Residential Construction Foundations -
College La Cite
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