ALBERTO NYAMWISI
Gatineau,Québec
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate professional with experience officiating soccer matches. Utilizes strong communication and decision-making skills to enforce rules fairly and provide safe and fun environment for players. Respected by players, coaches and colleagues for knowledge, professionalism and fairness.
Overview
7
7
years of professional experience
Work History
Soccer Referee
Footy Sevens
06.2023 - Current
- Promote fair play and sportsmanship by consistently applying game rules and officiating with integrity
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary
- Ensured accurate scoring records by diligently tracking goals, assists, penalties, and other statistical data during matches
- Maintained a high level of physical fitness to keep up with fast-paced matches while making quick decisions under pressure
- Increased player understanding of rules through pre-game briefings with teams on specific regulations or points of emphasis for the upcoming match
- Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games
- Delivered consistent referee performance by making real-time decisions based on extensive knowledge of soccer rules and regulations.
Team Lead
MSi Corp
06.2023 - 05.2024
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation
- Delivered regular team meetings for aligned work towards common goals
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Coached team members in techniques necessary to complete job tasks.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Support Manager
Walmart
03.2023 - 06.2023
- Assisted with store merchandising projects, ensuring proper product placement and presentation for customer satisfaction
- Trained new employees on company policies, procedures, and job duties to facilitate their successful integration into the team
- Managed conflict resolution among team members swiftly, promoting a cooperative work environment conducive to high productivity levels
- Conducted regular staff meetings to keep team members updated on company news, policy changes, and upcoming events while soliciting their input for continuous improvement efforts
- Trained new employees and provided positive reinforcement when evaluating completed work.
Resource Associate
MSi Corp
11.2021 - 06.2023
- Provided ongoing support to team members by addressing concerns and resolving issues promptly, bring up a positive work environment
- Collaborated with managers to identify and address employee relations issues
- Conducted performance reviews and provided feedback to managers on employee performance
- Consistent ongoing support to team members by addressing concerns and resolving issues promptly, fostering a positive work environment
- Provided information about available products and services, membership details, and purchase advantages
- Provided expert guidance to colleagues on best practices, fostering a culture of continuous improvement.
Call Center Agent
MSi Corp
03.2017 - 11.2021
- Provided ongoing support to team members by addressing concerns and resolving issues promptly, bring up a positive work environment
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner
- Increased sales by effectively presenting product information and persuading potential customers to make purchases
- Reduced call handling time by efficiently navigating through customer databases and CRM systems
- Enhanced team performance with consistent attainment of individual and group targets
- Utilized persuasive communication skills to overcome objections from potential clients during sales presentations
- Provided personalized support by addressing each caller’s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.
Education
No Degree - Residential Construction Foundations
College La Cite
OttawaHigh School Diploma -
Franco Ouest
Ottawa06.2012
Skills
- Patience and Tolerance
- Quick Thinking
- Physical Fitness
- Teamwork and Collaboration
- Respectfulness
- Handling Complaints
- Time Management
- Consistency
- Performance monitoring
- Feedback Reception
- Decision-Making
Accomplishments
- Clifton Strengths
- Leadership and Influence
- Coaching and Mentoring
- Time Management
- CPR Certification
Languages
English
Full Professional
French
Full Professional
Strengths And Expertise
- Coaching
- Leading Team Meetings
- Quality Assurance
- Mentoring
- Coaching and Mentoring
- Audit Reporting
- Complaint Handling
- Goal Setting
- Key Performance Indicators (KPIs)
Timeline
Soccer Referee
Footy Sevens
06.2023 - Current
Team Lead
MSi Corp
06.2023 - 05.2024
Support Manager
Walmart
03.2023 - 06.2023
Resource Associate
MSi Corp
11.2021 - 06.2023
Call Center Agent
MSi Corp
03.2017 - 11.2021
No Degree - Residential Construction Foundations
College La Cite
High School Diploma -
Franco Ouest
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