Alberto Lopez
Lynwood,CA
Work Preference
Summary
Dynamic Transportation Manager at Kaiser Permanente with a proven track record in enhancing operational efficiency and staff performance. Skilled in project management and employee supervision, I successfully implemented workflow modifications and streamlined processes, resulting in improved productivity and service delivery. Committed to fostering clear communication and effective team collaboration.
Overview
21
21
years of professional experience
Work History
Transportation Manager
Kaiser Permanente
09.2024 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Interviewed, recruited and onboarded new staff.
- Completed bi-weekly payroll for 50 employees.
- Manages day-to-day operations by: providing directions to multiple multi-disciplinary teams; evaluating new processes and systems to streamline and facilitate efficiency.
- Manages service area workflow by: determining staff assignments and resource allocation across multiple teams in partnership with management, vendors, and leadership.
Ward Clerk
Kaiser Permanente
06.2022 - 09.2024
- Processes, transfers, and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record, including event management.
- Orders materials and supplies for the unit. As needed per unit, collects equipment and medication.
- Makes follow-up appointments for patients as necessary.
- Assists unit personnel in the use of electronic medical records and other systems; may act as the unit’s resource for computer-related issues.
- Answered phone calls and messages for 12-physicians at Downey medical facility, scheduling appointments, and handling patient inquiries.
Transportation Aide Lead
Kaiser Permanente
06.2015 - 06.2022
- Provides functional direction to assigned Transportation Aides by receiving incoming special requests from various departments to transport patients, supplies, and equipment.
- Provides orientation, training and in-service task programs.
- Schedules and prioritizes work and task assignments through the Automated Dispatch System.
- Reviews and recommends revisions to transportation policies to insure efficient use of Transportation Aides.
- Offered timely and skilled emergency response and performed CPR or first aid.
- Developed and implemented strategies to minimize customer wait times.
Benefits Coordinator
Beacon Health Options
11.2013 - 06.2015
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Built relationships with vendors to foster quality service delivery.
- Conducted monthly follow up with members to ensure quality of care
Infantry Team Leader
United States Army
06.2004 - 02.2008
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Maintained secure communication systems to relay information to and from command teams.
- Led unit in field exercises and operations.
- Analyzed fighting conditions and led attack and defense operations during ground missions.
Education
Bachelor of Science - Project Management
University of Phoenix
Gardena, CA01-2021
High School Diploma -
San Pedro High School
San Pedro, CA06-2003
Skills
- Documentation management
- Development of business strategies
- Employee supervision
- Policy and procedure review
- Clear and concise communication
- Project coordination
- Document control
- Staff onboarding process
- Project management
Accomplishments
- Implemented a dedicated Teams chat channel with Radiology to enhance communication and optimize patient transport flow.
- Procured additional gurneys and wheelchairs, increasing department efficiency and ensuring patient safety during transport.
- Successfully recruited and onboarded new staff to address staffing shortages and ensure adequate coverage for patient transport needs.
- Partnered with Nursing departments to establish a patient readiness protocol, reducing delays and enabling timely patient transport.
- Initiated and led a Unit-Based Team (UBT) to drive continuous improvement and collaboration across departments.
- Served as an active member of the Workplace Safety Committee, ensuring staff had the appropriate tools and resources to minimize injury risks.
- Participated in the Avoidable Days Committee to ensure patients were transported promptly to their scheduled appointments, reducing delays and cancellations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Military Order of the Purple Heart
Timeline
Transportation Manager
Kaiser Permanente
09.2024 - Current
Ward Clerk
Kaiser Permanente
06.2022 - 09.2024
Transportation Aide Lead
Kaiser Permanente
06.2015 - 06.2022
Benefits Coordinator
Beacon Health Options
11.2013 - 06.2015
Infantry Team Leader
United States Army
06.2004 - 02.2008
Bachelor of Science - Project Management
University of Phoenix
High School Diploma -
San Pedro High School