Albert Serrato
West Hills
Summary
Motivated customer service associate with a passion for tackling new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills. Able to effectively communicate and connect with customers. Adept at working independently and rapidly acquiring new abilities to meet job demands.
Overview
4
4
years of professional experience
Work History
Food Service Attendant
Providence Holy Cross Medical Center
12.2024 - Current
- Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
- Contributed to the establishment''s positive reputation through consistent delivery of exceptional service quality.
- Promoted special menu items to customers, increasing sales revenue for targeted dishes or beverages.
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Performed routine maintenance tasks such as sweeping floors, cleaning utensils, wiping down surfaces, ensuring a pristine workspace at all times.
Processing Associate
Homegoods
08.2024 - 12.2024
- Identified and resolved process issues to drive optimal workflow and business growth.
- Optimized loading process by arranging pallets according to shipment priorities using a pallet jack.
- Supported warehouse team members by assisting with loading and unloading trucks
- Optimized warehouse space utilization through strategic placement of products to facilitate efficient order picking and packing operations.
- Handled day-to-day shipping and receiving overseeing more than 2,000 packages per day.
- Met or exceeded production goals and objectives by following strict procedures.
Fulfillment Associate
Nordstrom
06.2024 - 08.2024
- Communicated effectively with other departments regarding order status updates.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Utilized warehouse management software to update stock levels and locate items.
- Packed items according to customer's specifications and requirements.
- Facilitated cross-functional communication between sales, logistics, and warehouse teams, ensuring seamless coordination throughout the shipment process.
Cashier
Sage Dining-Viewpoint School
04.2024 - 06.2024
- Handled multiple payments on POS system securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Conservation Corps Member
Los Angeles Conservation Corps
10.2023 - 03.2024
- Improved trail accessibility for park visitors maintaining trails, bridges, and other infrastructure.
- Developed teamwork skills by collaborating effectively within diverse crews during physically demanding projects.
- Attended training sessions on topics such as safety protocols or new technologies used in the field of conservation.
- Used hand saws and power equipment to remove unwanted and diseased trees.
Customer Service Cashier
McDonald's
05.2022 - 01.2023
- Informed customers of in-store promotions or pricing specials
- Built loyal clientele through friendly interactions and consistent appreciation
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Maintained work area and kept cash drawer organized.
Front Desk Receptionist
Van Nuys Dental Specialties
06.2021 - 08.2021
- Greeted visitors entering establishment to determine nature and purpose of visit
- Completed basic bookkeeping and document filing
- Maintained client accounts by obtaining, recording and updating personal and financial information
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
High School Diploma -
El Camino Real Charter High School
Skills
- Food service
- Shipping and receiving
- Materials handling
- Logistics
- Guest relations
- Order accuracy
- Inventory management
- Warehouse operations
- Packing and labeling
Timeline
Food Service Attendant
Providence Holy Cross Medical Center
12.2024 - Current
Processing Associate
Homegoods
08.2024 - 12.2024
Fulfillment Associate
Nordstrom
06.2024 - 08.2024
Cashier
Sage Dining-Viewpoint School
04.2024 - 06.2024
Conservation Corps Member
Los Angeles Conservation Corps
10.2023 - 03.2024
Customer Service Cashier
McDonald's
05.2022 - 01.2023
Front Desk Receptionist
Van Nuys Dental Specialties
06.2021 - 08.2021
High School Diploma -
El Camino Real Charter High School
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