Albert MBALLA MBOUSSA
Ottawa,Canada
Summary
A highly motivated and energetic worker with great experience in Customer Care. Has adapted to an ever changing living and working environment, mixing with different cultures and backgrounds. Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
24
24
years of professional experience
Work History
Internship -DFID
Department for International Development - Foreign & Commonwealth Office
12.2003
- Temporary Office Assistant at the Forestry Programme Co-ordination
- Duties / Activities: Assist the Office Administrator in the processing of information
- Assist the Office Administrator in the management of the DFID
- Assist in the composition of the Press Review
- Reception of visitors
- Mail Management – registration, transfer filing
- Documentation services, customer services – reception, direction, inquiry handling.
Telecommunications Specialist
Elisabeth Bruyere Hospital
12.2023 - Current
- Responsible for all telecommunications-related activities, interactions with patients/residents, doctors, employees and the public, immediate response to emergency codes, as well as a number of service-related responsibilities
- Commitment to patient and resident safety, continuous learning and continuous quality improvement.
Protection Data Administrator
International Committee of the Red Cross (ICRC)
01.2015 - 03.2023
- Data Administration: Ensures the updating of data on the CMY database for RFL activities and provides the necessary support to the data team as required for the input of PCP and DET activities
- Ensures that data management is done in accordance with institutional rules
- Contribute to the updating of data entry procedures in collaboration with the Data Manager 2
- Participate in training and support to Prot6 users
- Ensures the quality of data in the CMY database by carrying out regular checks
- Compiles EPMT statistics on the distribution of assistance Protection
- Restoring Family Link: Scanning, filing and distribution of Tracing Requests and Red Cross Messages to the different sub delegations within Cameroon and across the Region
- Carrying out of interviews with some refugees in need of Protection and Assistance.
Freelance Translator
06.2014 - 12.2014
- Translated the NATIONAL LIQUID SANITATION STRATEGY 2011 of the World Bank and Ministry of Energy and Water Resources Project (SANCAM).
Temporary Administrative Assistant
GIZ Regional Office (BRY)
10.2014 - 10.2014
Temporary Receptionist/ Administrative Assistant
GIZ Regional Office (BRY)
04.2014 - 05.2014
Administrative Assistant / Receptionist
GIZ (PGCSS) Programme Germano –Camerounais Santé Sida
03.2012 - 03.2014
- To provide a professional reception service and efficient general office administration
- At all times represent the organization in a positive and professional manner
- Outline of Main Duties and Accountabilities: General Administration, Greeting visitors, offering them refreshments, and directing them to the right person in the organization
- Answering, screening, and routing telephone calls
- Taking messages and passing them on in a timely manner
- Receiving postal/courier deliveries
- Keeping the reception area tidy
- Line managing of (08) eight drivers and (03) cleaners
- Sorting, scanning, and franking the post daily
- Creating and maintaining information databases as requested
- Typing correspondence, reports, spreadsheets, and any other documentation as directed
- Performing general office administration duties, e.g
- Maintaining office supplies, organising facilities management services, etc
- Performing all duties with due regard to the requirements of current health and safety at work regulations.
Registrar/Customer Services Officer
British Council
10.2002 - 12.2011
- Job Aim: To help the Yaoundé Teaching Centre meet its financial and quality targets by delivering high quality registration services and providing (welfare) support to overseas-recruited academic staff
- Clients Services: To deliver reception and registration services to TC customers and clients so that the registry fully supports the Teaching Centre financial and quality targets
- Treating customers and clients politely and efficiently
- Always giving clear and accurate information to customers and clients
- Recording data in registrar accurately and promptly
- Ensuring that registration and re-registration sessions are adequately resourced in terms of admin staff, documentation for students and support materials for teachers
- Producing accurate registers to deadlines agreed with Manager Yaounde
- Meeting every relevant Customer Service Satisfaction standard every day
- Providing training and coaching in Client Service to colleagues as appropriate
- Receiving positive feedback from customers, clients and staff
- Finance: To produce clear, accurate and timely financial information so that financial control of income and expenditure meets British Council Standard
- By liaising with Deputy Director in managing contract income in accordance with the Sales process
- Controlling Debt Management to meet Corporate Standards
- Support to procurement through creating / follow up of Purchase order on SAP
- By producing daily reconciliation
- Marketing: To contribute to the marketing of teaching Centres in Cameroon so that financial and quality targets are met
- Contributing ideas in marketing strategy discussions
- Contributing to the development of marketing literature in English and in French
- Helping customers (face to face and on the phone) to clarify their needs and providing information about BC services relevant to those needs
- Visiting clients and providing them with information on BC services
- Building and maintaining relationships with students/potential students
- Creating a list of schools to target for visits, promotions, visits including contact persons and telephone numbers
- Maintaining accurate and calls logs for management reporting
- General Administration: Ensuring the smooth running of the Yaounde Teaching Centre
- Line managing of (08) eight drivers and (03) cleaners
- Liaising with back office on matters of official documentation (visas, entry permits, driving licence)
- Liaising with Accounts to open a bank account for new teachers
- Being available to deal with day to day problems
- Issuing invoices, Purchase Orders
- Maintain accurate records and calls log for management reporting
- Health & Safety: To advise the organization on the requirements, policies and procedures for all aspects of Health and Safety
- Assist the British Council to put in place policies and implementation plans for health and Safety issues
- Act as the first point of contact for staff, customers for any issue concerning health and safety
- Ensure all accidents are correctly reported in accordance with the British Council and British High Commission guidelines
- Ensure that safe systems of work are employed by maintaining up-to-date risk Assessments
- Ensure confidentiality is maintained and information is only shared on a ‘need to Know’ basis.
Self Access Centre Supervisor
British Council
01.2000 - 01.2002
- Helped students learn English via multimedia CD ROMS, Student club activities and the Internet
- Carried out marketing research, competitions survey and designed and promoted new product
- Carried out backup financial duties
- Carried out reception duties
- Conducted Self Access Centre induction workshop for teachers, detailing new materials/developments in the SAC and how teachers can supplement class work with SAC materials.
Education
Yaounde University II
ITTA Training Centre
09.2019
Goethe Institute
09.2012
University of Yaounde 1
01.2012
British Council
01.2011
British Council
03.2009
British Council
04.2008
British Council
07.2007
British Council
06.2007
06.2006
06.2003
Multimedia Marketing Institute
06.2003
06.2001
Skills
- Recordkeeping
- Mail Distribution
- Presentations
- Spreadsheet Tracking
- Clerical Support
- Project Support
- Supply Restocking
- Analytics
- Report Writing
- Scheduling
Key Relevant Skills
Data Administration, General Administration, Finance, Customer Care, Advanced computer skills, Team spirit, Communication skills, Marketing, Health & Safety, Someone who is eager and capable to fulfil tasks to high standard, People management, Professional ethic and good manners when working with individuals of different cultures, Ability to multitask, Team player though able to work independently and under time pressure, Self motivation and enthusiasm, Willing to work hard, Eager and quick learner
References
- Mr. Merrick Freedy Alagbe, Head of Substructure, ICRC, Jijiga, Somalia, malagbe@icrc.org
- Mr. Emeran Serge Menang Evouna, Senior Environmental Specialist, The World Bank, BP: 1128 Yaounde - Cameroon, (237) 222 50 80 09 / 699 98 97 48, (237) 222 21 07 22, emenangevouna@worldbank.org
- Mrs Regine Johnson, Head of Administration, GIZ, regine.johnson@giz.de
Hobbies and Interests
- Reading
- Travelling
- Soccer
- Music
Languages
French
Native or Bilingual
English
Native or Bilingual
German
Professional Working
Travelling, Soccer,
Travelling is my favorite hobby.
I visited, Italy, UK,France, Belgium, Germany and Switzerland which is my favorite country I visited all its 26 cantons.
I visited Ethiopia and Rwanda, I'd like to visit Egypt and the Machu Picchu in Peru'
I like the English premier League. My favorite Team is Manchester United., I', also a fan of AC Milan and Real Madrid
Timeline
Telecommunications Specialist
Elisabeth Bruyere Hospital
12.2023 - Current
Protection Data Administrator
International Committee of the Red Cross (ICRC)
01.2015 - 03.2023
Temporary Administrative Assistant
GIZ Regional Office (BRY)
10.2014 - 10.2014
Freelance Translator
06.2014 - 12.2014
Temporary Receptionist/ Administrative Assistant
GIZ Regional Office (BRY)
04.2014 - 05.2014
Administrative Assistant / Receptionist
GIZ (PGCSS) Programme Germano –Camerounais Santé Sida
03.2012 - 03.2014
Internship -DFID
Department for International Development - Foreign & Commonwealth Office
12.2003
Registrar/Customer Services Officer
British Council
10.2002 - 12.2011
Self Access Centre Supervisor
British Council
01.2000 - 01.2002
Yaounde University II
ITTA Training Centre
Goethe Institute
University of Yaounde 1
British Council
British Council
British Council
British Council
British Council
Multimedia Marketing Institute
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