Albert Martin
Scarborough,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
DIANAS SEAFOOD
Scarborough, Ontario
01.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with their orders.
- Packaged products for delivery.
- Cleaned and sanitize work station.
General Laborer
BAKER STREET BAKERY INC
Etobicoke, Ontario
09.2019 - 09.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Packaging and labeling of cakes.
- Reported damaged cakes to supervisors.
- Loaded, unloaded, and moved cakes to and from storage and production areas.
- Maintained equipment and reported issues to supervisors.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions
- Participated in training sessions to learn new skills or improve existing ones.
- Cleaned work areas before leaving each day to maintain safe environment
Customer Service Representative
TINNELS PATTIES
Etobicoke, Ontario
06.2017 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared dough used for making patties.
- Baked patties in the oven.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cleaned and sanitize work area.
Laundry and Dry Cleaning Assistant
PLANTATION HEIGHTS HOTEL
01.2016 - 05.2017
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
- Maintained accurate counts of linen bins received and loads processed.
- Operated and monitored washing and drying machinery.
- Stacked clean items into laundry bins.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Bus Driver
University Of The West Indies
01.2014 - 04.2016
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Inspected bus for any mechanical issues before departure.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Education
MORANT BAY HIGH SCHOOL
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Product Knowledge
- Positive Attitude
- Written Communication
- Multitasking
- Effective Communication
Languages
English
Timeline
Customer Service Representative
DIANAS SEAFOOD
01.2021 - Current
General Laborer
BAKER STREET BAKERY INC
09.2019 - 09.2021
Customer Service Representative
TINNELS PATTIES
06.2017 - 08.2019
Laundry and Dry Cleaning Assistant
PLANTATION HEIGHTS HOTEL
01.2016 - 05.2017
Bus Driver
University Of The West Indies
01.2014 - 04.2016
MORANT BAY HIGH SCHOOL