Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Albert Li

Richmond Hill,ON

Summary

Highly motivated employee with customer service, multitasking and supervisory experience. Strong work ethic, adaptability, and interpersonal skills. Welcomes high-volume shifts. Focused on setting high expectations and giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Canada's Wonderland
Vaughan, ON
04.2023 - 08.2023
  • Supervised a team of 25+ associates each shift at the largest restaurant in Canada's Wonderland and provided ongoing mentoring for associates to improve their job performance.
  • Trained associates in guest service, food preparation, food serving, till operating, safety regulations, and cleaning roles to facilitate restaurant operations and promote positive experiences amongst customers.
  • Investigated customer complaints promptly and took corrective action as needed.
  • Monitored serving area and dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
  • Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.

Food and Beverage Associate

Canada's Wonderland
Vaughan, ON
07.2022 - 12.2022
  • Operated tills for card transactions, providing customers with a convenient check-out service.
  • Prepared and served a variety of food according to specific guest requirements.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and other team members.
  • Welcomed guests into the restaurant to ensure a pleasant dining experience.
  • Wiped down tables and removed trash and dirty trays to provide clean, welcoming dining environment.

Registration Officer

Elections Canada
Richmond Hill, Canada
09.2021 - 09.2021
  • Worked during Canada's 2021 Federal Election.
  • Greeted voters and directed them towards their designated voting station.
  • Helped potential-voters register to become eligible to vote and updated existing voter records as per changes in personal details or preferences.
  • Counted the ballots.

Volunteer Store Clerk

Habitat for Humanity
Markham, Canada
07.2021 - 07.2022
  • Volunteered at a non-profit organization that sells donations received from commercial stores to fund the construction of housing for those in need.
  • Asked customers COVID-19 screening questions during the pandemic and assisted customers by providing information and resolving complaints.
  • Unloaded shipments and built products to be featured on the store floor.
  • Inspected donated items to determine whether or not they are worthy of being sold.
  • Created a new floorplan for the store.

Education

Bachelor of Arts - Psychology

University of British Columbia
Vancouver, BC
05-2027

High School Diploma -

St. Robert CHS
Markham, ON
06.2023

Skills

  • Customer Service
  • Communication Abilities
  • Staff Leadership
  • Upselling strategies

Certification

  • Smart Serve Ontario Certificate
  • Canadian Association of Snowboard Instructors: Level 1 Instructor Certificate

Languages

English
Native/ Bilingual
French
Full Professional
Chinese (Mandarin)
Professional

References

References available upon request.

Timeline

Food and Beverage Supervisor

Canada's Wonderland
04.2023 - 08.2023

Food and Beverage Associate

Canada's Wonderland
07.2022 - 12.2022

Registration Officer

Elections Canada
09.2021 - 09.2021

Volunteer Store Clerk

Habitat for Humanity
07.2021 - 07.2022

Bachelor of Arts - Psychology

University of British Columbia

High School Diploma -

St. Robert CHS

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Albert Li