Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALBERT IKNER

Fremont

Summary

Motivated and dedicated employee eager to excel in the sales industry. Constantly seeking out opportunities to expand skills and make valuable contributions to team achievements. Possessing a solid foundation in administrative tasks, adept at building strong relationships, and skilled in solving complex problems.

Overview

6
6
years of professional experience

Work History

Sales Consultant

Xfinity Comcast
02.2024 - Current
  • Advised customers on appropriate product selections based on their unique needs, ensuring satisfaction upon purchase.
  • Used sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Maintained a sense of urgency in answering customer questions and requests through call or text.

Merchandising Associate

Home Depot
07.2022 - 11.2023
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Worked closely with individual customers to identify unique needs and supply appropriate products.
  • Encouraged merchandising associates to uphold company standards in customer service and product information.
  • Provided positive shopping experience, employing conflict resolution skills when problems arose.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Conferred with store managers to obtain information about customer needs and preferences.

Package Handler

FedEx: Ground
08.2021 - 02.2022
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Delivered updates on anticipated task completion times.
  • Followed verbal and written instructions to properly move and ship products.
  • Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Retail Associate

Party City
09.2020 - 10.2020
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
  • Maintained clean sales floor and straightened and faced merchandise.

Games Associate

California's Great America
06.2019 - 08.2019
  • Provided instructions to various games in order for the guest to play said game properly
  • Watched over the guests while they were playing the game that I was assigned to in order to make sure that they followed directions
  • Interacted with guests to make sure that they felt welcome and invited to play games at the park
  • Motivated guests to continue playing when they lost by giving them hope that they can win the prize they were striving for.

Lifeguard Associate

California's Great America
06.2018 - 08.2018
  • Monitored behaviors for safety violations and took steps to prevent further violations
  • Patrolled assigned water park amusement rides to identify anyone in need of assistance and provide immediate care
  • Reminded guests to walk carefully and avoid running around or near pool edges to prevent injury
  • Alerted guests to immediate storm conditions by directing them to exit water immediately.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.

Education

American High School
Fremont, CA
06.2021

Skills

  • Time management
  • Problem Resolution
  • Objection handling
  • Team Bonding
  • Leadership
  • Planning and Coordination
  • Flexible and Adaptable
  • Customer Relationship Management
  • Product and service knowledge
  • CRM proficiency

Timeline

Sales Consultant

Xfinity Comcast
02.2024 - Current

Merchandising Associate

Home Depot
07.2022 - 11.2023

Package Handler

FedEx: Ground
08.2021 - 02.2022

Retail Associate

Party City
09.2020 - 10.2020

Games Associate

California's Great America
06.2019 - 08.2019

Lifeguard Associate

California's Great America
06.2018 - 08.2018

American High School

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ALBERT IKNER