Albert Gonzalez
Temecula
Summary
A professional with a proven track record of optimizing sales operations and establishing strong customer relationships. Leveraged data analysis and Excel expertise to drive decision-making, enhancing team collaboration and operational efficiency. Demonstrates exceptional attention to detail and a collaborative mindset, significantly improving project outcomes and resource utilization.
Overview
20
20
years of professional experience
Work History
Business Owner
Self-employeed
11.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
Senior Sales Operations Manager
Marriott Vacations Worldwide
01.2019 - 11.2023
- Managed large-scale projects, ensuring timely completion within budget constraints while maintaining high-quality standards.
- Championed change initiatives aimed at streamlining workflows, reducing redundancies, and optimizing resources utilization.
- Optimized sales operations by analyzing performance metrics and implementing data-driven improvements.
- Enhanced collaboration between sales and marketing teams for better alignment of objectives and strategies.
- Implemented systems and procedures to increase sales.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
Sales Operations Manager
Welk Resort Group
01.2014 - 01.2019
Sales Agent
Welk Resort Group
01.2009 - 01.2013
Customer Service Representative
Welk Resort Group
11.2004 - 01.2009
Education
High School Diploma -
Fallbrook High School
FallbrookSkills
- Customer service
- Attention to detail
- Data analysis
- Excel functions
- Problem-solving
- Collaborative mindset
Accomplishments
- Won multiple awards including: Sales Support of the Year, President's Club, and multiple monthly/quarterly/annual awards.
- Spearheaded the successful migration and implementation of a new CRM system, resulting in improved efficiency and streamlining customer data management.
- Maintained consistently low data entry error rates, ensuring high accuracy and quality in all records
Languages
Spanish
Native or Bilingual
Timeline
Business Owner
Self-employeed
11.2023 - Current
Senior Sales Operations Manager
Marriott Vacations Worldwide
01.2019 - 11.2023
Sales Operations Manager
Welk Resort Group
01.2014 - 01.2019
Sales Agent
Welk Resort Group
01.2009 - 01.2013
Customer Service Representative
Welk Resort Group
11.2004 - 01.2009
High School Diploma -
Fallbrook High School
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