ALBERT CHERY
Ottawa,ON
Summary
Events, hospitality, and operations professional with experience in event coordination, venue support, property operations, and customer service. Handles logistics, vendor and stakeholder communication, budgeting, reporting, and conflict resolution in fast-paced settings. Fluent in English, French, and Creole.
Overview
20
20
years of professional experience
Work History
CROWD MARSHALL
ARX Fencing & Logistics
Bluesfest, Ottawa, ON
07.2026 - 07.2026
- Coordinated crowd management and event operations for large-scale public music festival, ensuring safety and organization.
- Monitored designated areas, pedestrian flow, access points, and crowd movement to maintain safety and enhance attendee experience.
- Implemented site procedures and escalated safety and crowd-related concerns to ensure timely resolution by appropriate personnel.
- Communicated professionally with attendees, staff, security, and event operations personnel.
- Maintained a professional, calm, and service-oriented presence in a high-volume event environment.
DEPUTY RETURNING OFFICER
Elections Canada
Ottawa, ON
01.2025 - 02.2025
- Supported the administration and delivery of federal election activities in accordance with Elections Canada procedures and requirements.
- Coordinated election-day operations, ensuring smooth voter service, accurate documentation, effective staff coordination, and orderly flow of electors.
- Verified and processed election materials accurately while maintaining confidentiality and procedural compliance.
- Delivered professional assistance to electors, addressing operational questions and resolving issues to enhance voter experience.
- Collaborated with election staff to maintain organized, accessible, and efficient voting environment.
ENTERTAINMENT MANAGER
Tropikal
Ottawa, ON
10.2023 - 11.2023
- Coordinated operations and logistics for live events, enhancing venue programming and guest experiences.
- Worked closely with performers and event partners to ensure smooth event execution.
- Contributed to creating engaging and welcoming experiences for guests, fostering a positive event atmosphere.
- Facilitated communication with customers, resolving concerns related to entertainment services and ensuring satisfaction.
- Coordinated transportation and logistical arrangements for performers.
- Prepared financial performance reports and future event projections.
PROPERTY MANAGER
Dream
Toronto, ON
01.2021 - 09.2023
- Managed daily operations while providing professional and responsive customer service.
- Cultivated strong relationships with tenants, clients, contractors, and service providers to enhance collaboration and service delivery.
- Resolved complaints, disturbances, and violations by implementing tailored solutions that improved tenant satisfaction.
- Managed administrative responsibilities including rent collection, documentation, and reporting.
- Responded promptly to inquiries, concerns, and service requests.
- Exhibited strong organizational, communication, and conflict-resolution skills to effectively manage multiple priorities in a fast-paced environment.
PROMOTIONS MANAGER
Her Nightclub
Toronto, ON
02.2021 - 01.2022
- Organized and promoted events that increased attendance and customer engagement.
- Coordinated event activities and promotional initiatives from planning through execution to enhance overall guest experience.
- Developed creative approaches to drive venue traffic and customer engagement.
- Developed digital and website content to effectively promote events and services.
- Worked closely with customers and event stakeholders to create a positive guest experience.
PROMOTIONS DIRECTOR
The Bourbon Room Nightclub
Ottawa, ON
09.2018 - 01.2020
- - Coordinated promotional initiatives and live events, enhancing attendance, engagement, and public awareness.
- - Developed event concepts and managed venue logistics, promotional tasks, vendors, and stakeholder coordination.
- - Built professional relationships with community partners, clients, vendors, performers, and stakeholders.
- - Reviewed customer feedback and used guest input to improve events and service delivery.
- - Communicated professionally with guests, resolved concerns, and supported positive, safe guest experiences.
- - Tracked event budgets and maintained financial reporting and recordkeeping.
- - Balanced multiple priorities, deadlines, and event needs in a fast-paced nightlife environment.
SALES ASSOCIATE
Ticketmaster
Ottawa, ON
01.2007 - 01.2009
- Guided customers in selecting events and completing ticket purchases to enhance their experience.
- Provided professional and friendly customer service in a high-volume ticketing environment.
- Addressed customer inquiries and resolved service issues to ensure satisfaction.
- Arranged materials and resources to streamline workflow. and maintained professional work environment to support efficient operations.
Education
High School Diploma -
CDI College
Ottawa06-2008
Skills
- Crowd management
- Venue logistics
- Event planning
- Event budgeting
- Budget management
- Safety compliance
- Vendor relations
- Stakeholder relations
- Team collaboration
- Audience engagement
- Customer service excellence
- Safety compliance
- Safety compliance
Personal Information
Title: EVENTS HOSPITALITY OPERATIONS LOGISTICS
LANGUAGES
English — Fluent | French — Native | Creole — Fluent
VOLUNTEER EXPERIENCE
Shepherds of Good Hope, KITCHEN / FOOD SERVICE VOLUNTEER, Ottawa, ON, 2018-03, Worked collaboratively with kitchen staff to prepare and serve meals efficiently., Assisted with food preparation, including chopping vegetables, portioning meals, and preparing sauces., Prepared meals according to recipes and dietary requirements., Maintained a clean, organized, and efficient food-service environment.
Timeline
CROWD MARSHALL
ARX Fencing & Logistics
07.2026 - 07.2026
DEPUTY RETURNING OFFICER
Elections Canada
01.2025 - 02.2025
ENTERTAINMENT MANAGER
Tropikal
10.2023 - 11.2023
PROMOTIONS MANAGER
Her Nightclub
02.2021 - 01.2022
PROPERTY MANAGER
Dream
01.2021 - 09.2023
PROMOTIONS DIRECTOR
The Bourbon Room Nightclub
09.2018 - 01.2020
SALES ASSOCIATE
Ticketmaster
01.2007 - 01.2009
High School Diploma -
CDI College