Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALBERT CASTRO

La Habra

Summary

Efficient, accuracy-driven, successful at delivering key support to internal teams, customers, vendors. I've demonstrated to be successful in problem solving and boosting operational efficiency, easily adaptable to changes, self starter. I strive to be successful in every endeavor I encounter. Being a team player and providing support is a key factor in success for myself and the company.

Overview

33
33
years of professional experience

Work History

Field Service Technician

CDCE Mobile Integration
10.2023 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Followed safety procedures to avoid injuries in field.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.

Maintenance Crew Member

Resource MFG
06.2023 - 08.2023
  • Followed routine maintenance checklist
  • Loaded, unloaded, and moved material to and from storage and production areas
  • Followed safety precautions to avoid personal injury and provide safe work environment
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs

Sr Satellite TV Technician

DirecTV/AT&T
08.2010 - 08.2019
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures
  • Set up and programmed devices and educated customers on use
  • Fed cables through access holes, attics and floor spaces
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Senior Telecommunications Installation Technician

AT&T/Lucent Technologies
07.1992 - 02.2003
  • Maximized system reliability by conducting thorough inspections of installed equipment.
  • Troubleshot complex technical issues quickly resulting in reduced downtime for customers.
  • Delivered consistent high-quality work by adhering to established installation standards, guidelines, and procedures.
  • Ensured optimal network functionality with comprehensive testing, adjusting, and retesting procedures.
  • Increased overall efficiency by streamlining work processes and adhering to safety protocols.
  • Exceeded client expectations with meticulous attention to detail for seamless installations that minimized disruptions to daily operations.
  • Provided exceptional service for clients by effectively managing time and resources during installations.
  • Achieved faster response times for service calls by thoroughly documenting all completed work orders for future reference.
  • Demonstrated adaptability when faced with unexpected situations or challenges, ensuring that projects were completed in a timely manner.
  • Improved customer satisfaction by efficiently installing and troubleshooting telecommunications systems.
  • Maintained up-to-date knowledge of industry trends, technologies, and best practices through ongoing professional development opportunities.
  • Supported successful project completion with effective coordination of resources, including labor, materials, and equipment.
  • Streamlined inventory management processes by accurately tracking tools, equipment, and supplies used during each job assignment.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Installed and configured new devices and system components.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.

Education

No Degree - General Studies

Fullerton College
Fullerton, CA
08.2005

High School Diploma -

Buena Park High School
Buena Park, CA
06.1990

Skills

  • Installation Expertise
  • Safety Control
  • Conflict Resolution
  • Good Work Ethic
  • Supervision & Leadership
  • Customer Relations
  • Active Listening
  • Reliable & Trustworthy
  • Organizational Skills
  • Cable Pulling
  • Diagnostic Procedures
  • CPR/First Aid
  • Product Knowledge
  • Troubleshooting Skills
  • Multitasking Abilities
  • Bilingual in Spanish
  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Field repairs
  • Customer service
  • Preventive Maintenance
  • Technical troubleshooting
  • Y-Splicing
  • Terminating cables/wires

Timeline

Field Service Technician

CDCE Mobile Integration
10.2023 - Current

Maintenance Crew Member

Resource MFG
06.2023 - 08.2023

Sr Satellite TV Technician

DirecTV/AT&T
08.2010 - 08.2019

Senior Telecommunications Installation Technician

AT&T/Lucent Technologies
07.1992 - 02.2003

No Degree - General Studies

Fullerton College

High School Diploma -

Buena Park High School

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ALBERT CASTRO