Albert Barrios

• Manage day-to-day operational functions across clinic and school-based ABA programs, ensuring efficient staffing, scheduling, and service delivery. • Support full-cycle recruiting, onboarding, and HR administration for 80+ employees across CA and TN. • Directly contributed to increasing annual revenue by over $1.5 million through optimized scheduling, improved utilization, and operational efficiency. • Monitor key operational metrics—including billable hours, cancellations, and productivity—to support leadership in data-driven decision-making. • Coordinate cross-departmental workflows between Clinical, Billing, HR, and Operations to maintain compliance and consistent service quality. • Develop and refine internal processes, SOPs, and communication systems to improve operational efficiency and team performance. • Assist with employee relations, policy updates, and compliance with state and organizational standards.

• Directed remote teams to deliver outstanding customer service and operational support, optimizing staffing costs while ensuring quality service delivery.

• Expanded client base by persuading businesses to outsource office operations, resulting in increased profitability and client satisfaction.

• Implemented operational strategies that increased revenue to over $500,000 within one year.

• Conducted business development activities, establishing strong client rapport, and presenting tailored solutions to meet their operational needs.

• Assisted in the development and implementation of office policies and procedures to ensure compliance with regulations, and promote a positive work environment.

• Addressed issues and concerns within the office, working to find effective solutions and maintain productivity. • Managed office technology, troubleshooting technical issues, and coordinating IT support when necessary.

• Managed client services operations and supported strategic planning, budgeting, forecasting, and performance management.
• Served as the primary liaison for 20+ Boost Mobile retail owners, ensuring consistent service delivery and resolving escalations.
• Reviewed profit and loss reports, operational metrics, and store performance to identify opportunities for growth and cost improvement.
• Led a team to exceed service-level targets and improve overall client satisfaction.
• Strengthened client relationships through regular check-ins, performance reviews, and solution-driven support.
• Identified operational gaps, implemented process improvements, and contributed to client retention and market expansion.

• Promoted from Sales Representative to District Manager due to strong performance, leadership, and sales results.
• Oversaw daily operations for five stores and managed a team of 25+ employees, ensuring alignment with KPIs and company standards.
• Consistently exceeded sales targets, driving revenue growth, improved conversion rates, and stronger market presence.
• Reviewed P&L reports, labor budgets, inventory, and merchandising to maximize profitability and operational efficiency.
• Recruited, trained, and coached sales teams, increasing productivity and elevating customer experience across all locations.
• Conducted regular audits to ensure full compliance with corporate policies and regulatory requirements.
• Managed escalated customer issues and store-level challenges to maintain high service quality and team performance.
• Collaborated with cross-functional teams and supported new product launches, promotions, and operational initiatives.