Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Albert Akpekpe

BC

Summary

Highly motivated Sales Associate with extensive customer service experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Documentation and Planning Manager

United Bank For Africa, Plc
06.2020 - 08.2023
  • Monitored processes and procedures, making sure company met compliance regulations.
  • Collaborated with company leaders to support consistency and best practices.
  • Oversaw training and onboarding process for all newly hired employees within the department.
  • Assisted with internal financial planning, analysis and budgeting.
  • Defined clear targets and objectives and communicated to other team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Supervisor,

Tour Brokers International
09.2014 - 03.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained database systems to track and analyze operational data.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Updated and maintained customer databases to increase customer retention.

Customer Service Associate

VFS Global Services
02.2012 - 01.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Associate

Integrated Marketing
03.2010 - 12.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

M.D. - Business Management

Saskatchewan Polytechnic
Prince Albert, SK
08.2023

High School Diploma -

Lerato Comprehensive College
Lagos Nigeria
06.2020

Bachelor of Science - Electrical Electronics Engineering

University of Benin
Edo State, Nigeria
09.2007

Skills

  • Expense Reduction
  • Efficient Routing
  • Business Analysis
  • Scheduling and Coordinating
  • Customer Inquiries
  • Issue Resolution
  • Customer Relationships
  • Facility Management
  • Excellent organizational and interpersonal skills
  • Good communication skills
  • Excellent interpretation of business needs into operational requirements
  • Excellent knowledge of work processing tools (MS word, Excel etc)

Certification

Certificate of Completion E-Commerce and Instant Bills
Compliance certificate
Certificate of Completion Value Chain Banking

Certificate of Completion Remittance Certificate of Completion POS and Web Collect

Certificate of Completion Cards (Debit and Prepaid)

Certificate of Completion Business Etiquette
Certificate of Completion Mobile Banking

Timeline

Documentation and Planning Manager

United Bank For Africa, Plc
06.2020 - 08.2023

Supervisor,

Tour Brokers International
09.2014 - 03.2020

Customer Service Associate

VFS Global Services
02.2012 - 01.2013

Sales Associate

Integrated Marketing
03.2010 - 12.2012

M.D. - Business Management

Saskatchewan Polytechnic

High School Diploma -

Lerato Comprehensive College

Bachelor of Science - Electrical Electronics Engineering

University of Benin

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Albert Akpekpe