Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Albana Zeqiri

London,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Personal Shopper

Instacart
03.2022 - 12.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Roadside Assistance Dispatcher

Bill Gosling Outsourcing
04.2022 - 06.2023
  • Answered phone calls and responded to customer inquiries
  • Monitored and tracked dispatch communication systems
  • Communicated with customers to provide delivery updates and resolution
  • Managed customer accounts and invoicing.
  • Developed and implemented customer service policies and procedures.

PSCU Tier 1 Customer Support

Sitel Canada
02.2021 - 05.2022
  • Assisted customers in identifying issues and explained solutions that had to do with their banking
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Bookkeeper/Receptionist

F.M.K Company
05.2016 - 05.2018
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements
  • Reconciled and corrected issues with financial records.
  • Established QuickBooks accounting system to reflect accurate financial records.

Production Worker/Shift Supervisor

The Original Cakerie
02.2011 - 05.2015
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Organized work to meet demanding production goals.
  • Participated in regular meetings with team members to discuss production updates.

Shift Supervisor

Tim Hortons
11.2008 - 04.2009
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.

Assembly Line Production Worker

B.T.E Assembly And Transport
10.2004 - 06.2006
  • Followed protocols to enhance protection and maintain safe work environment.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.

Receptionist/Administrative Assistant

Peak Premier Realty
10.2004 - 03.2006
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information about listings
  • Maintained confidentiality of information regarding clients and company.

Education

Office Administration

Fanshawe College of Applied Arts And Technology
London, ON

High School Diploma -

Listowel District Secondary School
06.2006

Skills

  • Purchase Recommendations
  • Payroll Administration
  • Inventory Tracking
  • Sales Proficiency
  • Online Order Processing
  • Market Trends Analysis
  • Relationship Building
  • Customer Service
  • Accurate Money Handling
  • Time management

Languages

English
Native or Bilingual
Albanian
Native or Bilingual

Timeline

Roadside Assistance Dispatcher

Bill Gosling Outsourcing
04.2022 - 06.2023

Personal Shopper

Instacart
03.2022 - 12.2023

PSCU Tier 1 Customer Support

Sitel Canada
02.2021 - 05.2022

Bookkeeper/Receptionist

F.M.K Company
05.2016 - 05.2018

Production Worker/Shift Supervisor

The Original Cakerie
02.2011 - 05.2015

Shift Supervisor

Tim Hortons
11.2008 - 04.2009

Assembly Line Production Worker

B.T.E Assembly And Transport
10.2004 - 06.2006

Receptionist/Administrative Assistant

Peak Premier Realty
10.2004 - 03.2006

Office Administration

Fanshawe College of Applied Arts And Technology

High School Diploma -

Listowel District Secondary School

Similar Profiles

CREATE PROFILE
Albana Zeqiri