Albana Arizaj
Toronto,Canada
Summary
Dynamic Auto Adjuster with Aviva Insurance, adept at evaluating complex claims and enhancing customer satisfaction through effective communication and critical thinking. Proven expertise in fraud detection and policy interpretation, consistently delivering accurate assessments and fostering strong relationships.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Auto Adjuster
Aviva Insurance
Markham, Canada
07.2022 - Current
- Evaluated and investigated over 900 auto claims per year and decided whether insurer should pay claim.
- Assessed complex claims and accurately determined value of damages.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Kept current on insurance regulations, laws, policies and procedures.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Every Day Banking Associate
BMO Bank of Montreal
Mississauga, Canada
04.2021 - 07.2022
- Developed and maintained strong customer relationships, providing exceptional service.
- Educated customers on online banking and mobile banking applications.
- Monitored and verified suspicious activity on customer accounts.
Customer Sales and Service Expert
Air Canada
Mississauga, Canada
11.2015 - 04.2020
- Checked in passengers and provided boarding passes.
- Verified identification and travel documents to efficiently board passengers for an on-time departure.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Lester B. Pearson International Airport
Education
CIP Courses - Insurance
Insurance Institute
09.2024 - 02.2026
University of Tirana
Tirana, AlbaniaSkills
- Insurance regulations knowledge
- Analytical and navigation skills
- Detail orientation and critical thinking
- Professional ethics
- Conflict resolution
- Fraud detection
- Excellent communication
- Teamwork and collaboration
- Decision-making skills
- Policy interpretation
Languages
- English, Full Professional
- French, Limited Working
- Albanian, Native
Timeline
CIP Courses - Insurance
Insurance Institute
09.2024 - 02.2026
Auto Adjuster
Aviva Insurance
07.2022 - Current
Every Day Banking Associate
BMO Bank of Montreal
04.2021 - 07.2022
Customer Sales and Service Expert
Air Canada
11.2015 - 04.2020
University of Tirana