Alba Solorzano Valera
Vancouver,BC
Summary
Driven leader looking to transition from the restaurant management field into the health and fitness industry. Extensive experience at Chipotle Mexican Grill, adept in staff training and development, and customer service excellence. Led initiatives that significantly enhanced service delivery and resolved customer complaints efficiently, showcasing strong conflict resolution and staff supervision skills. Achieved notable improvements in operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
KFC
06.2023 - 06.2024
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Assistant Restaurant General Manager
Chipotle Mexican Grill
06.2016 - 05.2022
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed team of up to 35 restaurant staff, maintaining exceptional customer service and quality standards.
Education
Personal Training
InfoFit
VancouverDouglas College
New Westminster, BC02.2016
Skills
- Staff Training and Development
- Customer Service
- Money Handling
- Inventory Management
- Staff Supervision
- Conflict Resolution
- Coaching and Mentoring
- Scheduling and labor control
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
Emergency first Aid & CPR/AED level C (BL)
Expiry date: 2027-08-12
Timeline
Assistant Restaurant Manager
KFC
06.2023 - 06.2024
Assistant Restaurant General Manager
Chipotle Mexican Grill
06.2016 - 05.2022
Personal Training
InfoFit
Douglas College
Emergency first Aid & CPR/AED level C (BL)
Expiry date: 2027-08-12
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