Alba Medina
Los Gatos
Summary
Energetic and outgoing office manager with several years of experience in administrative oversight. Equipped to support daily operations and accomplish business goals. Highly organized with strengths in prioritizing tasks, managing deadlines and the ability to take initiative. Dependable professional committed to supporting team success and achieving positive results.
Overview
12
12
years of professional experience
2007
2007
years of post-secondary education
Work History
Office Manager
Erik Swanson Orthodontics
Los Gatos
07.2017 - 11.2024
- Managed daily office operations and ensured smooth workflow among staff.
- Maintained insurance accounts up to date.
- Supervised staff, organized schedules, and delegated tasks to optimize workflow.
- Guided employees in handling difficult or complex problems.
- Oversaw inventory management for dental supplies and equipment.
- Handled patient inquiries and resolved issues to enhance patient satisfaction.
- Implemented office policies to streamline operations and improve communication.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Oversaw office supplies, processing invoices, managing expense reports, and coordinating staff meetings.
- Assisted with onboarding and offboarding processes for new staff members.
- Tracked invoices and payments to ensure accuracy of accounts receivable.
Financial & Treatment Coordinator
Signature Orthodontics
Cupertino
11.2016 - 07.2017
- Coordinated patient scheduling and appointment systems to optimize patient flow.
- Informed patients on treatment options and insurance processes to enhance understanding.
- Assisted in maintaining patient records using electronic health management systems.
- Communicated with insurance companies regarding claims and coverage details promptly.
- Ensured compliance with HIPAA regulations and other laws.
- Oversaw patient scheduling, appointment reminders, and follow-up calls to ensure continuity of care.
Treatment Coordinator/Front Desk Receptionist
Care Orthodontics
San Jose
08.2015 - 11.2016
- Coordinated patient treatment plans with orthodontic specialists and dental teams.
- Managed patient scheduling and follow-up appointments efficiently.
- Educated patients on orthodontic procedures and care instructions clearly.
- Utilized practice management software for patient data entry and updates accurately.
- Organized insurance verification processes for patient treatment approvals smoothly.
Front Desk Receptionist
Belle Dental
San Jose
09.2012 - 05.2015
- Welcomed patients with a friendly demeanor at the dental office entrance.
- Answered phone calls promptly, addressing patient inquiries and concerns effectively.
- Managed appointment scheduling using dental office software efficiently and accurately.
- Maintained patient records and confidentiality in compliance with HIPAA regulations.
- Performed data entry into computer systems, maintaining accurate and up-to-date patient records.
- Coordinated patient billing processes, ensuring accurate insurance verification and timely payment collection.
- Reconciled daily financial transactions with cash receipts, ensuring accuracy in end-of-day reporting.
- Assisted dental staff by preparing treatment rooms.
Education
Ledesma High School
El Monte, CASkills
- Office administration
- Healthcare billing
- HIPAA compliance
- Financial reporting
- Credit and collections
- Contract administration
- Report preparation
- Event coordination
- Meeting planning
- Scheduling and calendar management
- Multi-line phone proficiency
- Spreadsheet management
- Time management
- File organization
- Conflict resolution
- Effective communication
- Customer service management
- Staff training
- Team training
- Team performance monitoring
- Fluent in English and Spanish
- Conflict and issue documentation
- Dedicated team player
Languages
Spanish
Professional
Timeline
Office Manager
Erik Swanson Orthodontics
07.2017 - 11.2024
Financial & Treatment Coordinator
Signature Orthodontics
11.2016 - 07.2017
Treatment Coordinator/Front Desk Receptionist
Care Orthodontics
08.2015 - 11.2016
Front Desk Receptionist
Belle Dental
09.2012 - 05.2015
Ledesma High School