Alayah Castaneto
Maple,BC
Summary
Results-driven and detail-oriented professional focused on delivering exceptional support for customer and business needs. Successfully manages concerns and resolves conflicts to maximize customer and employee satisfaction.
Overview
7
7
years of professional experience
Work History
Quality Management Lead, Concierge
Aritzia
03.2022 - 08.2023
- Monitored and evaluated quality standards within the department to uphold consistent, world-class experiences in every customer interaction.
- Plan, onboard and develop new hires through various learning styles and integrate into the business while continuously providing support though quality evaluations through ongoing training.
- Organized the department by implementing and updating trackers for Quality Evaluations, Written Assessments and Evaluation Planning
Seasonal Manager, Concierge
Aritzia
10.2021 - 03.2022
- Managed and motivated employees to be productive and engaged in work while maintaining KPI expectations.
- Supported transitioning advisors to and from the office and work from home during COVID lockdowns.
Channel Lead, Concierge
Aritzia
10.2020 - 10.2021
- Resolved issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations as a Floor Manager by monitoring the business SLAs, sales, and scheduling through breaks, positions and attendance.
Concierge Advisor, Concierge
Aritzia
11.2018 - 10.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and live chat interactions.
Sales Specialist and Key Holder
La Senza
10.2017 - 11.2018
- Sales incentive based position and continued to exceed my 40% contribution of the store's sales per week. Outfitted clients to maximize personal sales and was a team player to help achieve business goals. Performed opening and closing duties, handled cash and shipping and receiving.
Department Sales Manager
SportChek
05.2017 - 10.2017
- Managed the footwear department through seasonal changeovers, weekly ad changes and monthly visual merchandising changes. Performed opening and closing management duties for entire store, and ensuring back room and sales floor merchandise are organized and tidy.
Sales Associate
SportChek
09.2016 - 04.2017
- Part-time Footwear sales associate, specialized in the department's product knowledge to ensure customers were getting helped with the best possible care. Assisted in ad prep and set up, along with monthly visual merchandising changes and daily stock for the department.
Skills
- Organized
- Analytical and technical
- Detail-oriented
- Leadership
- Empathetic
- Team Player
- Innovative
- Driven and adaptable
Timeline
Quality Management Lead, Concierge
Aritzia
03.2022 - 08.2023
Seasonal Manager, Concierge
Aritzia
10.2021 - 03.2022
Channel Lead, Concierge
Aritzia
10.2020 - 10.2021
Concierge Advisor, Concierge
Aritzia
11.2018 - 10.2020
Sales Specialist and Key Holder
La Senza
10.2017 - 11.2018
Department Sales Manager
SportChek
05.2017 - 10.2017
Sales Associate
SportChek
09.2016 - 04.2017
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