Alayah Bagnas
Stockton
Summary
Dedicated college student with a passion for learning and commitment to academic excellence. Proficient in time management, collaboration, customer service and problem-solving. Thrives in dynamic academic environments and is eager to contribute skills and learn new skills and knowledge.
Overview
4
4
years of professional experience
Work History
Broista/ Shift Lead
Dutch Bros Coffee
Stockton
10.2023 - Current
- Leadership
- Communication
- Customer Service
- Workplace Dynamics
- Assisted customers with orders and addressed inquiries for excellent service.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Trained new employees on coffee preparation and customer service standards.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Coffee Maker
Great Wolf Lodge (Dunkin Donuts)
Manteca
12.2022 - 08.2023
- Customer Service
- Coffee Barista
- Operated Micros POS for accurate transactions and managed closing/opening procedures, ensuring smooth operations.
- Communication
Front of House Team Member
Chick-fil-a
Manteca
08.2022 - 12.2022
- Provided excellent customer service in fast-paced dining environment.
- Sorted and packaged cooked food items for customer orders.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Maintained cleanliness and organization of front counter and dining area.
- Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
- Packaged and bagged cooked food and prepared items.
Education
Criminal Justice
San Joaquin Delta College
Stockton, CA 07.2026 - 08.2026
Skills
- Customer Service
- Performance improvement
- Team Collaboration
- Leadership
- Time Management
- Goal setting and tracking
- Communication
Timeline
Criminal Justice
San Joaquin Delta College
07.2026 - 08.2026
Broista/ Shift Lead
Dutch Bros Coffee
10.2023 - Current
Coffee Maker
Great Wolf Lodge (Dunkin Donuts)
12.2022 - 08.2023
Front of House Team Member
Chick-fil-a
08.2022 - 12.2022