Alaura Magallanes
Oroville
Summary
Knowledgeable with proven track record of effective leadership and team management. Successfully led diverse teams to achieve operational efficiency and exceed performance targets. Demonstrated expertise in strategic planning and problem-solving.
Management professional well-versed in optimizing operations and driving team performance. Known for fostering collaborative environments and consistently meeting organizational goals. Proficient in strategic planning and adaptable to dynamic business needs.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Manager in Charge
Yeti Wingz
Oroville, CA
01.2023 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated communication between kitchen and front-of-house staff for seamless service flow.
- Developed strategies to enhance customer experience, increasing repeat business rates.
- Conducted regular staff performance evaluations to identify training needs and opportunities for growth.
- Streamlined operational processes, improving overall restaurant efficiency and profitability.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Implemented feedback mechanisms to identify service gaps, driving continuous improvement initiatives.
- Collaborated with cross-functional teams to streamline processes, improving response times and customer satisfaction.
- Developed training materials for staff, promoting consistent knowledge of product offerings and services.
- Analyzed customer feedback trends to propose solutions for enhancing service delivery and user experience.
- Led initiatives to optimize call handling procedures, contributing to increased operational efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Cashier
Mike's Grande
Oroville, CA
10.2021 - 12.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash management, ensuring accurate register balances at end of shifts.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Trained new staff on operational procedures and customer service best practices.
- Developed strong rapport with customers, fostering loyalty through personalized service interactions.
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
Manager in Charge
Papacitos Mexican Grill and Bar
Oroville, CA
04.2020 - 09.2021
- Streamlined daily operations to facilitate effective service delivery and uphold customer satisfaction standards.
- Trained and mentored staff on menu offerings and customer service best practices.
- Oversaw inventory management, maintaining optimal stock levels to reduce waste.
- Implemented scheduling systems to optimize workforce efficiency during peak hours.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved efficiency, organized checkout area for optimal workflow.
Education
High School Diploma -
Las Plumas
Oroville, CA06-2022
Skills
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Shift scheduling
- Sales techniques
- Excellent customer service
- Customer service experience
- Schedule management
- Typing speed
- Bookkeeping
Timeline
Manager in Charge
Yeti Wingz
01.2023 - Current
Customer Service Cashier
Mike's Grande
10.2021 - 12.2022
Manager in Charge
Papacitos Mexican Grill and Bar
04.2020 - 09.2021
High School Diploma -
Las Plumas