Summary
Overview
Work History
Education
Timeline
Generic

Alastair Brown

Bolton,Canada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Retail Client Director – RBC

Jones Lang LaSalle
03.2024 - 11.2024
  • Responsible for the direct performance of 4 Team Leads and indirectly of 16 Project Managers
  • Liaise with Retail Clients and Corporate Real Estate partners
  • Liaise with Multiple internal Teams
  • Responsible for the Indirect delivery of all Retail Banking Projects and Programs
  • Manage relationships with General Contractors, various other vendors
  • Provide project reporting to multitude of Lines of Business
  • Led cross-functional teams to successfully implement key initiatives, improving overall company performance.
  • Negotiated favorable contracts to secure long-term partnerships with clients, suppliers, and vendors.
  • Mentored junior staff members for professional development and skill enhancement within the organization.
  • Expanded the client base with targeted marketing strategies and personalized outreach efforts.
  • Collaborated closely with internal departments for seamless coordination in achieving organizational objectives.
  • Increased client satisfaction by effectively managing relationships and providing tailored solutions to their needs.
  • Facilitated regular meetings with stakeholders for effective communication of project updates and progress reports.
  • Optimized resources allocation by closely monitoring project timelines, budgets, and deliverables.
  • Improved team collaboration by fostering an open communication environment and implementing effective training programs.
  • Managed budgets responsibly to optimize resource allocation while achieving financial targets set by the organization.
  • Ensured compliance with industry regulations while maintaining high standards of quality in all operations.
  • Enhanced customer retention, proactively addressing concerns and implementing improvements based on feedback received.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Client Director – TD Bank

BGIS
03.2009 - 03.2024
  • Develop and manage budgets for Corporate Banking offices
  • Prepare funding agreements for client funding for the project
  • Prepare and manage project schedules
  • Coordinate the purchase and delivery of a large volume office furniture orders
  • Manage external architectural and design consultants during the complete build out
  • Oversee the bidding process and contract negotiations
  • Manage the construction phase of the development process
  • Manage General Contractors on multiple projects
  • Manage the client move process
  • Work with multiple clients to ensure timely project completion for multiple businesses
  • Liaise with Landlords to ensure client-negotiated lease obligations are met prior to possession
  • Provide weekly project and budget updates to client and client director
  • Provide support to a team of 6 Project Managers
  • Analyzed data from various sources to inform strategic planning efforts and drive informed decision-making processes.
  • Improved team collaboration by fostering an open communication environment and implementing effective training programs.

New Store Construction Manager

Starbucks Coffee Canada Inc
01.2007 - 03.2009
  • Develop and manage budgets for medium to large new retail store projects
  • Manage and monitor project schedules
  • Manage permitting and approval phases of development process
  • Oversee bidding process and contract negotiations
  • Manage construction phase of development process
  • Oversee ordering and tracking of material
  • Manage General Contractors on multiple projects
  • Oversee and maintain relationship with external professionals and consultants
  • Work with other departments to improve process
  • Work with Landlords to ensure base buildings are constructed as per design intent
  • Provide weekly construction progress updates to Development Managers

Renovations Construction Manager

Starbucks Coffee Canada Inc.
01.2004 - 01.2007
  • Prepare and manage all budget activities for assigned projects
  • Lead project teams in the implementation of scheduled renovations and review work to ensure compliant with standards
  • Communicate project activities to regional operations teams
  • Prepare and present monthly and quarterly departmental presentations at operations meetings
  • Manage General Contractors, Mechanical and Electrical and design consultants
  • React to Retail North American sales initiatives in addition to scheduled renovation projects
  • Implemented first renovation strategy for Starbucks Coffee Canada, completing 190 projects across Canada in the first year
  • Oversee and maintain relationship with external professionals and consultants

Education

High School Diploma -

Thistletown Collegiate Institute
Toronto, ON
06.1989

Timeline

Retail Client Director – RBC

Jones Lang LaSalle
03.2024 - 11.2024

Client Director – TD Bank

BGIS
03.2009 - 03.2024

New Store Construction Manager

Starbucks Coffee Canada Inc
01.2007 - 03.2009

Renovations Construction Manager

Starbucks Coffee Canada Inc.
01.2004 - 01.2007

High School Diploma -

Thistletown Collegiate Institute

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Alastair Brown