Alasdair Russell

• Managed daily operations and team schedules to ensure efficient service delivery.
• Oversaw customer service interactions, resolving issues promptly and effectively.
• Trained staff on product knowledge and service standards to enhance customer experience.
• Implemented process improvements to streamline workflows and enhance productivity.
• Coordinated inventory management, ensuring adequate stock levels for service needs.
• Maintained compliance with company policies and safety regulations in the workplace.
• Conducted regular performance evaluations to support team development and growth.
• Collaborated with sales teams to align service offerings with customer demands.
• Resolved customer complaints in a timely manner.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Created written estimates and obtained customer consent to proceed.
• Created employee work schedules to keep shifts properly staffed.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Maintained accurate records of all service requests, including resolution times and costs incurred.
• Monitored service performance metrics to identify areas of improvement.
• Reviewed customer billing statements for accuracy prior to release.
• Coordinated with other departments within the organization to ensure seamless delivery of services.
• Monitored employee performance through key metrics analysis.
• Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
• Guided department employees on changes from management.
• Provided technical support for hardware and software issues experienced by customers.
• Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
• Trained and mentored employees in procedures and performance improvement strategies.
• Monitored employee performance and provided feedback to improve productivity.
• Reported any issues or concerns with machines or personnel directly to upper management.
• Resolved conflicts between workers in a timely manner to maintain positive work relationships.
• Performed preventative maintenance on all machines used in the shop.
• Conferred with management to coordinate work activities or identify needed resources.
• Identified areas for improvement within the shop to increase efficiency levels.
• Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
• Implemented workplace safety protocols to minimize accidents and incidents.
• Requisitioned materials and supplies, tools or replacement parts.
• Organized workflow schedules for staff members based on job orders received from customers.
• Coordinated with other departments to ensure that production goals were met on time.
• Conducted regular meetings with staff members to discuss progress towards completion of projects.

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• Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
• Trained and mentored employees in procedures and performance improvement strategies.
• Monitored employee performance and provided feedback to improve productivity.
• Reported any issues or concerns with machines or personnel directly to upper management.
• Resolved conflicts between workers in a timely manner to maintain positive work relationships.
• Performed preventative maintenance on all machines used in the shop.
• Conferred with management to coordinate work activities or identify needed resources.
• Identified areas for improvement within the shop to increase efficiency levels.
• Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
• Worked closely with management team to develop long-term strategies for shop operations.

• Operated machinery to assemble products efficiently and safely.
• Collaborated with team members to troubleshoot and resolve technical issues.
• Followed safety protocols consistently to maintain a secure work environment.
• Tested repaired machines for proper operation prior to returning them to service.
• Maintained basic knowledge of mechanical and electrical systems to troubleshoot and correct various problems.
• Performed preventative maintenance activities on shop equipment to ensure optimal performance levels.
• Maintained accurate records of repair work completed in the shop logbook.
• Ensured that all necessary paperwork was completed accurately after completing repair jobs.
• Assisted in troubleshooting electrical problems with machinery and equipment.
• Provided technical support and advice to other technicians regarding machine operations and repairs.
• Ordered replacement parts from vendors as needed for repairs or upgrades.
• Reconditioned, repaired or refurbished components to restore functionality and meet warranty requirements.
• Documented shop activities against checklists and supporting documentation for work decisions.

• Conducted regular maintenance on tools and equipment to ensure optimal performance.
• Collaborated with team members to troubleshoot and resolve technical issues.
• Followed safety protocols consistently to maintain a secure work environment.
• Maintained clean work areas to promote safety and efficiency during operations.
• Cleaned and lubricated moving parts of machinery as part of regular preventive maintenance program.
• Replaced worn or defective parts on machines using hand tools or power tools.
• Performed preventative maintenance activities on shop equipment to ensure optimal performance levels.
• Ensured that all necessary paperwork was completed accurately after completing repair jobs.
• Provided technical support and advice to other technicians regarding machine operations and repairs.
• Reconditioned, repaired or refurbished components to restore functionality and meet warranty requirements.

• Managed equipment maintenance schedules to ensure operational efficiency.
• Repair all makes and models of ag equipment and plant machinery
• Carry out welding and fabrication on site and in shop
• Repair and prepare heavy highway vehicles for safety and monthly checks
• Main on site field tech

• Conducted routine inspections on buses for safety compliance and maintenance needs.
• Diagnosed mechanical issues using diagnostic tools and equipment effectively.
• Repaired and replaced faulty components to restore bus functionality promptly.
• Maintained accurate records of repairs and maintenance activities consistently.

• Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
• Coordinated scheduling and resource allocation for optimal workflow management.
• Resolved customer inquiries promptly to maintain positive client relationships.
• Resolved customer complaints in a timely manner.
• Developed and maintained relationships with customers, vendors, and suppliers.

• carried out onsite repairs and maintenance
• Verified that all services were performed correctly according to manufacturer specifications.
• Diagnosed mechanical issues in vehicles to ensure timely repairs.
• Provided roadside assistance to stranded motorists in various conditions.
• Maintained accurate service records and documentation for each job completed.

• carried out roadside assistance 24/7 365 days a year
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• Diagnosed mechanical issues on Scania trucks using advanced diagnostic tools.
• Conducted thorough inspections to identify potential safety hazards in equipment.
• Maintained accurate records of repairs and maintenance activities for compliance purposes.

• Apprentice through to HNC in AG enginnering (Red Seal)
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• Assisted in daily operations by preparing materials for assembly.
• Maintained cleanliness and organization of work areas to ensure safety standards.
• Learned and utilized tools essential for various assembly tasks efficiently.
• Supported experienced workers in troubleshooting equipment and process problems.
• Worked closely with mentors to understand project objectives.
• Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.