Alaric Truelove
Halifax,NS
Summary
IT-savvy, motivated student willing and able to learn and adapt to fast paced work environments and deliver reliable and quality work. Fast learner, excellent communicator, willing to go the extra mile. Team worker, with experience in customer service and call handling.
Overview
5
5
years of professional experience
Work History
Helpdesk Assistant
Institut International de Lancy
Geneva
03.2020 - 05.2020
- Respond to complaints, tickets, calls, and provide customers with technical support in their day-to-day life.
- Responded to approximately 5 complaints per hour.
Physical Systems Installer
Institut International de Lancy
03.2020 - Current
- Install new TV's, computers, cables, and other new technology in various locations spread throughout designated work area, as well as resolve complaints and questions on said devices.
- Installed approximately 5 new devices per day.
Education
Bachelor of Science - Computer Science
Dalhousie University
Halifax05-2027
French Baccalaureate -
Institut International De Lancy
Geneva01.2023
Skills
Hard Skills:
- Word
- Excel
- Powerpoint
- Java
- C
- Python
- C#
Soft Skills:
- Attentive to detail
- Good with teamwork
- Invested in my work
- Escalation handling
Languages
English
French
Hobbies and Interests
- Reading
- Walking
- Cooking
- Programming
- Working Out
Timeline
Helpdesk Assistant
Institut International de Lancy
03.2020 - 05.2020
Physical Systems Installer
Institut International de Lancy
03.2020 - Current
Bachelor of Science - Computer Science
Dalhousie University
French Baccalaureate -
Institut International De Lancy
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