Alanza Jimenez
Inglewood
Summary
Detail-oriented shift leader with proven skills in customer service and team collaboration. Achieved operational efficiency while maintaining food safety standards and fostering a positive dining experience.
Overview
7
7
years of professional experience
Work History
Shift Leader
Dunkin Donuts
Culver City, CA
11.2022 - 01.2026
- Supervised daily operations to ensure optimal service and product quality.
- Trained and mentored team members on customer service protocols and operational efficiency.
- Managed inventory control processes to maintain stock levels and minimize waste.
- Resolved customer complaints swiftly, fostering a positive dining experience and loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enforced company policies and regulations with employees.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
BOH Team Member
Chick-fil-A
Los Angeles, CA
05.2019 - 10.2022
- Prepared food items according to Chick-Fil-A standards, ensuring quality and consistency.
- Collaborated with team members to maintain efficient kitchen operations during peak hours.
- Enhanced workflow efficiency by streamlining food assembly processes during busy shifts.
- Ensured compliance with health regulations while maintaining high standards of food safety.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
Education
High School Diploma -
John Muir Charter School
Los Angeles, CA06-2016
Skills
- Customer service
- Cooking techniques
- Kitchen organization
- Food preparation
- Quality control
- Multitasking and organization
- Sanitation procedures
- Waste reduction
- Time management
- Attention to detail
- Problem-solving
- Team collaboration
- Food handling safety
Timeline
Shift Leader
Dunkin Donuts
11.2022 - 01.2026
BOH Team Member
Chick-fil-A
05.2019 - 10.2022
High School Diploma -
John Muir Charter School