Alan Hood
San Diego
Summary
Proactive and dependable, with a solid background in security and surveillance at Cwps. Excelled in emergency response, reducing potential harm through swift action. Skilled in CCTV surveillance (hard skill) and conflict de-escalation (soft skill), enhancing safety and customer service. Achieved a significant decrease in incident reports by fostering a secure environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Cwps
10.2021 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
No Degree - Basic Courses
Northshores Community College
Pacific Beach, CA04-1998
High School Diploma -
Saguaro
Scottsdale, AZ05-1989
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Relationship building and management
- Conflict de-escalation
- Punctuality
- Reliability
- Building lockdown coordination
- Keen observer
- Detail-oriented
Certification
- TwoProtect Training CERTIFICATE (Completed on 8/11/2022): Certificate Link
- SC-103 (4-Hrs) Public Relations
TwoProtect Training CERTIFICATE (Completed on 8/11/2022): Certificate Link - SC-104 (4-Hrs) Observation and Documentation
TwoProtect Training CERTIFICATE (Completed on 8/12/2022): Certificate Link - SC-105 (4-Hrs) Liability - Legal Aspects
TwoProtect Training CERTIFICATE (Completed on 8/12/2022): Certificate Link - SC-106 (4-Hrs) Trespass
TwoProtect Training CERTIFICATE (Completed on 8/19/2022): Certificate Link - SC-107 (4-Hrs) Officer Safety
TwoProtect Training CERTIFICATE (Completed on 8/19/2022): Certificate Link - SC-108 (2-Hrs) Evacuation Procedures
TwoProtect Training CERTIFICATE (Completed on 8/19/2022): Certificate Link - SC-109 (4-Hrs) Arrests, Search and Seizure
TwoProtect Training CERTIFICATE (Completed on 8/19/2022): Certificate Link - SC-110 (2-Hrs) Crowd Control
TwoProtect Training CERTIFICATE (Completed on 8/19/2022): Certificate Link
Timeline
Security Officer
Cwps
10.2021 - 03.2025
No Degree - Basic Courses
Northshores Community College
High School Diploma -
Saguaro
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